Zelda Flanagan Email & Phone Number

Detroit, Mi, Us

Detroit, Michigan, United States

Sculpted custom, large-scale statues for parade floats-Worked with dimensions, power tools & heavy equipment, OSHA safety standards

Michigan, United States

-Grew team from 15 to over 50 full-time employees-Established a full leadership team and implemented EOS business structure-Introduced a company handbook and wrote policies and procedures-Introduced several employee benefits, including insurance options,PTO, and recognition programs -Implemented new CRM software-Assisted with the purchase of a new building to accommodate company growth-Managed office remodel and other large projects-Coordinated recognition on a national TV show-Collected $500K+ in past-due balances-Assisted with major decisions and strategizing-Managed accounting & financials, IT functions, administrative staff & HR-Handled all legal issues & litigation matters

Greater Detroit Area

-Built websites via Wix and Wordpress for various clients.- Created graphics and logos for various clients with Adobe Illustrator & Photoshop.

-Build and maintain relationships and manage websites for over 40 car dealerships-Provide training for internal teammates on social media and consulting topics-Regularly create custom graphic content in Photoshop and Illustrator for placement on dealer websites-Optimize automotive dealership websites for the consumer experience-Use metrics and analytics to consult dealers on opportunities to optimize their online presence-Access dealer website CMS (content management system) to implement requests-Collaborate with third party provider support teams for advanced requests

-Tracked and reported on all metrics affecting the department, including time tracking and capacity management-Established and implemented new processes for my team regularly-Created layouts for knowledge management webpages and kept updated-Acted as SME for all web-based tools, including Sharepoint and GoToAssist-Assisted Marketing Dept. with coordination of annual 3-day conference-Coordinated software upgrades and resources for over 300 users in a limited deadline-Processed new orders and assigned projects and issues

-Trained new employees in front desk tasks and customer interaction-Managed calendars and scheduling for over 40 service providers-Provided clients with appointments, product recommendations, and an excellent guest experience-Coordinated in-salon events, including scheduling, timelines, and catering-Opened and closed salon regularly; balanced cash drawers and made bank deposits

Allen Park, Mi

-Managed calendars for 6 Tax Specialists-Handled daily office duties, such as client scheduling, responding to client inquiries, and document organization