Produced data driven reports for Masterlist 2.0 project to know the compliance rate and discrepancy rate per portfolio. Assessed the bandwidth of the analysts assigned to the Voltron Project to better distribute tasks given to the analyst resource.Masterlist 2.0 ProjectDeveloped the compliance and discrepancy reports that were used to communicate to the managers of the APAC region.Led the team in identifying the key performance indicators of the project’s usage across the APAC teams.Streamlined the data reports such that all reports would use the data from the same source in Google Big Query.Constructed a Python script for Firebase that would allow the other teams in APAC to use the data available in the project.Voltron ProjectMonitored the incoming tasks for the analytics manpower of the project to balance the bandwidth of each analyst assigned to the project.Conceptualized the website that the Voltron Graduation team will use for the promotion of future Voltron cycles.Coordinated with multiple teams to know the upcoming tasks and what deliverables are missing from the assigned tasks.Informed the multiple stakeholders of the status of the tasks that were assigned to the analysts to share the help needed for the tasks.

Delivered weekly reports to stakeholders to align them on the progress of the agent’s scorecard. Managed a dashboard that would allow the stakeholders to check the data on a week on week and month on month view.Moderated dashboards that would be used by stakeholders for checking the scorecards of the agents that they are handling.Oversaw the weekly report that was presented to the stakeholders of multiple teams to align the teams tasks with the stakeholders’ expectations.Suggested dashboards for the teams of the stakeholders to better align the resolution time of the agents’ tickets that they are handling.Authored scripts that would be used by the teams of the stakeholders in accomplishing the tasks assigned to them.