Zelfani Ramadhan Email & Phone Number

Semarang, Central Java, Indonesia

- Chat Support: Provided assistance to customers primarily through chat, addressing inquiries and resolving issues promptly.- Timely Responses: Delivered timely responses to customers' queries or concerns, ensuring their satisfaction.- Customer Priority: Prioritized customer satisfaction by addressing their needs and concerns as a top priority.- Communication Skills: Demonstrated strong written communication skills in both English and Indonesian to ensure clarity and professionalism.- Problem-solving: Used problem-solving skills to identify and address the root cause of customer issues.- Adherence to Guidelines: Adhered to client guidelines and standards in all communications to maintain quality and consistency.

Helsingborg, Skåne County, Sweden

- Childcare Assistance: Provided care and support for two children, aged 5 and 2, helping with daily routines, meals, and playtime activities.- Educational Support: Assisted with homework and engaged the children in fun learning activities to encourage their development.- Safety and Well-being: Ensured the children's safety and happiness by creating a secure and nurturing environment.- Communication with Parents: Maintained open communication with the parents to ensure their expectations were met and any concerns addressed.- Cultural Exchange: Enjoyed sharing my culture with the family while learning about theirs, creating a rich cultural experience for everyone.- Flexibility and Adaptability: Adapted to the family's schedule and needs, showing flexibility in handling various childcare tasks.- Building Relationships: Formed strong bonds with the children through care, patience, and understanding.- Problem-solving Skills: Developed problem-solving abilities in handling everyday challenges that arose while caring for the children.- Personal Growth: Gained valuable personal growth and meaningful experiences through my time as an au pair.- Enriching Experience: Found joy and fulfillment in contributing to the children's lives and being part of their growth journey.

Amsterdam, North Holland, Netherlands

- Childcare Support: Provided care and assistance to children in Amsterdam, helping with daily routines and activities.- Cultural Learning: Immersed myself in Dutch culture while living with a local family, learning and sharing cultural experiences.- Engaging Activities: Organized fun and educational activities for the children to support their growth and development.- Communication and Adaptability: Communicated effectively with the family, adapting to their preferences and needs.- Building Relationships: Formed strong bonds with the children, creating a nurturing and supportive environment.- Personal Growth: Experienced personal growth through the enriching experience of being an au pair in Amsterdam.- Memorable Experiences: Cherished memories and valuable insights gained from the experience.

Semarang, Central Java, Indonesia

- Report Creation: Prepared monthly reports, product lists, and client-related documents.- User Guide Design: Designed user manuals for various products to enhance customer experience.- Product Documentation Management: Updated product details like packaging and stickers for accuracy.- Client Communication: Facilitated communication between clients and factories, ensuring design specifications were understood and implemented.- Client Support: Addressed client inquiries and concerns promptly to maintain strong relationships.- Team Collaboration: Worked with internal and external teams to coordinate product design and production processes.- Process Improvement: Suggested ideas for improving workflow and efficiency.- Problem-solving: Resolved issues in product documentation and communication effectively.- Administrative Support: Assisted management with administrative tasks as needed.- Compliance Adherence: Ensured compliance with company and client standards in all tasks.

Semarang, Central Java, Indonesia

- Volunteer Coordination: Managed incoming and outgoing Mid-Long Term Volunteers, ensuring smooth transitions and support throughout their placements.- Social Media Marketing: Created eye-catching posters for social media platforms to promote volunteer programs and events.- Video Editing: Edited videos to showcase current international events, engaging viewers and raising awareness.- Event Planning: Organized international meetings, seminars, and special events for large groups of 100+ participants under EU programs.- Training and Mentoring: Provided training for interns and local volunteers to maintain quality standards in correspondence, volunteer placement, and social media presence.International Seminars and Conferences I have attended during my job at Dejavato Foundation:- Job shadowing under Link2continent Project under Erasmus+ in Lorca, Spain in 2018.- Training of Humanitarian Aid Program in Cantú, Italy in 2018.- EVS Training under RED ONION Project under Erasmus+ in Bali, Indonesia in 2018.- The Weltwärts Partner Conference 2018 ‚10 years Weltwärts‘ in Berlin, Germany.- The ICYE Asia Pacific Regional Training 2018 in Bali, Indonesia.- Training on need Assessment on EVA Humanitarian Aid Volunteers Project 2018 in Bali, Indonesia.- EU Aid Volunteers Project Training 2019 in Bhubaneswar, India.- Kick-off Meeting for Reflection Experiments Capture Project under Erasmus+ 2019 in Valladolid, Spain.- Dissemination and Communication Strategies of EU Aid Volunteer Meeting 2019 in Semarang, Indonesia.- Final Meeting of Simpson Project 2019 under Erasmus+ in Phuket, Thailand.- ICYE General Assembly Conference 2020 in Hoi An, Vietnam.

Semarang, Central Java, Indonesia

- Assisted with office correspondence and financial document management.- Conducted pre-departure training sessions for foreign volunteers.- Designed engaging posters for social media platforms.- Acted as Dejavato's representative during volunteer project placements.