• Meeting deadlines for audits and calls• Achieving KPI’s for monthly call listening for Milton Keynes and Glasgow, giving feedback to advisors, team leaders and managers to enable effective coaching to take place.• Auditing procedures, presenting feedback and recommendations to managers and heads of.• Reviewing and, where necessary, re-writing procedures to ensure they are up to date.• Liaising with Glasgow, being the main point of contact for the Glasgow QA team.• Taken part in conducting Two Audits for our Glasgow Partners on site• Recognising risks and bringing these to the attention of the correct people.• Building relationships across the business in particular with Customer Operations and Glasgow Team Leaders and Managers. • Through process audits identified areas for improvement and worked with the Departments to improve the processes• Worked on a project looking at automating the Experian registration change process.• Worked with Baring Point to map all of the Customer Operations procedures.• Ensuring that the FCA regulations are adhered to.Customer Service Advisor• Working the bank reports for finance and FCM, updating bank details, sending out relevant correspondence for finance and FCM• Taking calls from customers for finance, contract hire and fixed cost maintenance.• Keeping the CBP input area up to date, latterly training temps and the evening team on CBP procedures• Working the Experian Registration changes and writing the procedure.• Managing the Experian Registration changes, training temporary and permanent staff on the process. • Taking escalated FCM/FPS calls and dealing with complex queries and complaints, bringing them to a successful conclusion• Training and managing a team of five temps carrying out data cleansing for 249.1. Writing procedures for them and training them on the system.

• Targeting and winning new business • Arranging and attending client sales meetings • Rate negotiation • Interviewing and preparing candidates for interview • Keeping candidates fully informed of progress on their application.• Providing feedback post interview to candidates and clients• Advertising and sourcing candidates • Training junior consultants • Champion on Bond Adapt when it was introduced into the company• Tender and managed service presentations • Arranging and managing interview schedules for clients• Experienced in commercial, legal and HR recruitment • Top permanent consultant of the year 2006 • Placing Permanent candidates and Billing on average £17,000 per month Gross profit

• Managing, mentoring and training a team of three • Won the Northampton General Hospital contract • Increased perm revenue from £5k per month to £15k per month • Sales – new business • Interviewing candidates, matching to jobs • Preparing candidates for interviews• Providing feedback post interview to candidates and clients• Using Bond Adapt to record all activity for candidate and jobs• Ensuring KPI’s achieved • Managing and beating budget

• The WorkBankNew Branch Opening Manager• Set up a joint venture with DeMontfort University – an on campus recruitment company • Made profit within the first year • Opened a further three on campus branches • Business development • Recruiting and training staff for each branch • Liaising with the universities and student unions• Putting into place all relevant procedures• Liaising with the universities and student unions• Putting into place all relevant procedures1993 – 1998Management Personnel• Set up a new division – graphic design • Sourcing and interviewing candidates• Arranging and managing interview schedules for clients• Preparing candidates for interview• Providing feedback to candidates and clients post interview• Averaging £20k per month billing • Business development