Zelideh León-Rivera Email & Phone Number

San Diego, California, United States

Disclosure Reporting: Working alongside Case Managers, Research Attorneys and Arbitrators to generate disclosure packets, verify validity of system generated reports, and distribute findings to all of counsel. Confidential case information entry, generating invoices/billing statements, case paperwork and billing. Quality Checking and Approval or Rejection Case Manager and Operations colleagues case files/billing/paperwork. Opening and closing files as necessary, promptly handling the filing of… Show more Disclosure Reporting: Working alongside Case Managers, Research Attorneys and Arbitrators to generate disclosure packets, verify validity of system generated reports, and distribute findings to all of counsel. Confidential case information entry, generating invoices/billing statements, case paperwork and billing. Quality Checking and Approval or Rejection Case Manager and Operations colleagues case files/billing/paperwork. Opening and closing files as necessary, promptly handling the filing of legal or other administrative materials.Comprehensive knowledge of company billing terminology and methods. Client portal administration: Approval of new account submissions. Collections administration and Accounts Receivables with client firm accounts and reconcile file billing. Show less

San Diego, California, United States

Self-Directed efficient management of office suite. Extensive communication with building management, janitorial staff, valet manager/staff and security staff. Tracked Invoice and Expense reports for San Diego office Executive and all office supply orders. Provided internal gatekeeping for venue and offered alternative solutions to Case Managers when at capacity. Prepared suite ensuring all meeting rooms have necessary stationary and technical equipment. Received incoming legal correspondence… Show more Self-Directed efficient management of office suite. Extensive communication with building management, janitorial staff, valet manager/staff and security staff. Tracked Invoice and Expense reports for San Diego office Executive and all office supply orders. Provided internal gatekeeping for venue and offered alternative solutions to Case Managers when at capacity. Prepared suite ensuring all meeting rooms have necessary stationary and technical equipment. Received incoming legal correspondence, uploaded into CRM and routed to the correct recipient.Accurately scheduled and confidentially distributed Zoom & WebEx meeting credentials to clients and their respective Mediators/Arbitrators for hundreds of case sessions. Assisted internal and external clients with trouble shooting technical difficulties as the firm pivoted to hybrid structure.Trained and mentored colleagues and successors. Show less

Greater San Diego Area

Worked as a main point of contact for Franchise network. Utilized CRM, ZOHO, to log, audit and update client/contact information accurately. Onboarded Franchisees: Educated Franchisees on franchise business model, machine technical specifications and Site Visit Criteria. Assisted with development of training materials and franchise user manual. Adhered to a variety of contract and addendum concessions. Supported Franchisees and staff through onsite training as well as organizing… Show more Worked as a main point of contact for Franchise network. Utilized CRM, ZOHO, to log, audit and update client/contact information accurately. Onboarded Franchisees: Educated Franchisees on franchise business model, machine technical specifications and Site Visit Criteria. Assisted with development of training materials and franchise user manual. Adhered to a variety of contract and addendum concessions. Supported Franchisees and staff through onsite training as well as organizing product presentations. Worked cohesively with Sales, Operations, and Location Procurement departments to ensure top tier locations were secured on behalf of franchisees. Communicated manufacturing updates. Collaborated to adapt and evolve to ensure success in an ever-changing work environment and industry. Show less

Greater San Diego Area

Greater San Diego Area

Provided administrative support to Sales department and assigned Sales Rep. Utilized Salesforce to log, audit and update client/contact information accurately. Generated potential leads. Coordinated product presentations via GoToMeeting and Skype. Assembled custom digital decks with Photoshop. Worked collaboratively to adapt and evolve to ensure success in an ever-changing work environment and industry.

Greater San Diego Area

Provided the company standard of legendary customer service. Supervised and trained Front End staff on policies and procedures. Held monthly one-on-one meetings with staff to provide feedback and goals. Documented incidents for pass down to other members of management. Researched staff and customer inquiries.Verified manager and cashier tills. Reconciled store safe balance and change orders daily. Ran daily/hourly sale reports. Logged sales totals, returns, and employee statistics in Excel.

Greater San Diego Area

Main point of contact for clients, third parties, contract signers, and individual convention/conference attendees via email and telephone. Coordinated block details with client companies and organizations from time of contract signing until completion of events. Built ongoing rapport with repeat clients. Met with clients in person to finalize details prior to group arrival at pre-convention meetings. Set up, reviewed, and approved final billing for room blocks of all sizes (examples:… Show more Main point of contact for clients, third parties, contract signers, and individual convention/conference attendees via email and telephone. Coordinated block details with client companies and organizations from time of contract signing until completion of events. Built ongoing rapport with repeat clients. Met with clients in person to finalize details prior to group arrival at pre-convention meetings. Set up, reviewed, and approved final billing for room blocks of all sizes (examples: San Diego Comic Con, Isagenix, American Library Association, Qualcomm, Teradata). Ran daily reports exported to Excel. Processed commissions and rebates payable to third parties and clients by reviewing final pick-up numbers, calculating total revenue, and submitting check requests. Entered and monitored group block data in room reservation systems (Opera and Epitome). Investigated and resolved discrepancies for blocking and billing. Front Desk AgentOmni San Diego Hotel - San Diego, CAJanuary 2010 to August 2010Welcomed guests to the property with a prompt and courteous check in . Provided a detailed rundown of the property, loyalty program, and amenities based on their reservation specifications. Gained additional revenue with commission-based up-sales. Reviewed final folios and reconciled billing discrepancies as needed. Audited guest registrations to room inventory report.Ideal Services Agent (Operator)Omni San Diego HotelJune 2009 to January 2010First point of contact for incoming calls to property. Provided general hotel information. Relayed information and tasks to all departments such as security, engineering, housekeeping, front desk, valet, bell staff, banquets, concierge and sales. Logged time stamped records all requests relayed to said departments. Provided follow up on all tasks until reported back as completed. Show less

Greater San Diego Area

Provided top tier customer service and assistance to customers seeking. Met sales goals in commission based departments. Used product knowledge and relationship skills to recommend products to customers.Maintained work area and merchandise. Cross sold Department Store charge card and other promotional items.