Zeljka Djordjevic Email & Phone Number

Smederevo, Rs

Serbia

Maldives

Doha, Qatar

Preopening / operational team of the boutique life style hotel Managing club operations Coordinating with entertainers (celebrity guests, DJs, bands) ensuring that the venue is set in accordance with provided rider (the sound system, stage etc. are timely set) Recruiting, managing, training and developing the club team Working within budget guidelines in relation to beverage and payroll Driving sales to maximize budget revenue Developing menus, entertainment plan and promotions with other members of F&B team Managing monthly stocks Incentivize team members to maximize sales and revenue Setting departmental targets and objectives, work schedules, budgets, policies and procedures Maintaining exceptional levels of guest service Managing guest queries in a timely and efficient manner Evaluating guest satisfaction levels with focus on continuous improvement Ensuring the communications meetings are conducted and post-meeting minutes are generated Assisting other departments whenever necessary and maintaining good work relation

Doha, Qatar

 Creating all the preopening operational documents in accordance with company ’s standards and preopening critical path Operation planning and venue setup (BOH and FOH) General managing and running of outlet, reporting to LOA Staff training Recruitment and conducting interviews for new hires Member of the taskforce for operational preparations of Morimoto Doha, Magnolia Bakery, Cut by Wolfgang Pack and Rise Doha, Mondrian Doha hotel venues as the hotel was opened in stages

Dubai, Uae

Responsible for branches in Dubai and Abu Dhabi, coordinating with the venues in KSA And Kuwait Analyzing brand position in a market and setting targets for further growth and better brand awareness Handling marketing, advertising, social media platforms, measure and report performance of all marketing campaigns, and assessing against goals Establishing performance specification, cost and price parameters, projections, sales estimation Coaching the teams in all locations in order to get the best from everyone Meeting with suppliers, monitoring the costs and expenses Production planning and logistics of product delivery, creating new products and new product flavors, control of the wastage Recruiting new staff, training Reporting daily, weekly and monthly to senior management working with numbers, metrics and spreadsheets Handling day to day operations in 3 outlets, in City Walk, Dubai Mall and Dalma Mall Abu Dhabi, streamlining efficient operation Supplying and organizing shipping to KSA and Kuwait where brand has more outlets Scouting new locations, negotiating the terms and conditions for new openings

St Regis Hotel, Doha

High end restaurant, part of global chain Hakkasan LtdReporting to: General Manager- Managed the entire operation of the reception and reservations department - Ensured maximum revenue opportunities thru marketing and team building- Meeting clients, presenting the company, negotiating terms for group bookings, special events, handling unique requests etc. - Responsible for staff training conduct, preparation of training sessions, creating training documents, ensuring company standards are applied- Professional preparation of all documents, presentations (online and hard copy posters) and managing staff related data in coordination with hotel HR department

Belgrade, Serbia

4* hotel, 187 rooms, 5 F&B outlets, banquet facilities up to 1000 quests, spa and recreationReporting to: General ManagerReason for leaving: Wants career in Qatar- Managed the effective operation of the reservations department to maximize rooms sales for the Hotel- Ensured maximum revenue opportunities are achieved through the execution and maintenance of all sales strategies- Trained, coached and motivated the Reservations team to ensure a pro-active revenue and sales culture at all times- Managed all group business from inquiry to completion, including proposals, contracts, rate negotiation, site inspection and ensuring bill accuracy- Team development by guiding and directing the Reservations and Front Office team to ensure the consistency of company standards, procedures and a high level of performance and service delivery with reservation inquiry handling

Smederevo, Serbia

3* apartments, 33 deluxe rooms, 3 F&B outlets, conference room, fitness centerReporting to: General ManagerReason for leaving: Got a better job offer- Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs- Resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries- Confers and cooperates with other department heads to ensure coordination of hotel activities- Ensure that all VIP guests and repeat guests are identified, recognized, pre-blocked- Trains, develops and manages the performance of direct subordinates to ensure the efficient running of front office operations

Smederevo, Srbija

Aerospace Equipment Manufacturer, Repair and OverhaulReporting to: ManagerReason for leaving: Hard economic crisis in the company- Communication and cooperation with suppliers in the domestic and foreign market- Purchase of materials for all sections of the foreign and domestic producers specific materials according to strict standards of the aerospace industry- Monitoring the movement of goods, organization of a comprehensive goods movement (truck and air)- Customs clearance, import and export of finished products and raw materials to the final and in the process of temporary import and breeding- Production of documentation and records, working with invoices

Smederevo, Serbia

Translation services for foreign businesses, court documents meeting individual clients' request.Reporting to: OwnerReason for leaving: Got a better job offer- Written technical translations- Manuals for computer applications (Oracle base)- Translates the tourist brochures, court documents- Part-time simultaneous translation at meetings if necessary involvement of companies

Smederevo, Serbia

Company for manufacturing and exporting steel (Largest company in Serbia)Reporting to: General ManagerReason for leaving: US Steel moved from Serbian market- Organizing logistical support to road, rail and river transport- Deployment of heavy equipment in accordance with instructions and requirements- Sending vehicles into the field and personal responsibility for it- Coordination and harmonization of registration requirements with the service capabilities occupational safety- Negotiations and communications- English translation and admin duties of assistant- Secretarial work - translator in the office of General Manager, distribution and archiving documentation- Meetings with clients, organizing and scheduling meetings- Keeping records in Serbian and English, oral and written translation, translation of technical manuals, translation of the field