Susan Zellmann-Rohrer Email and Phone Number
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I deliver exceptional user experiences based on deep knowledge of user research, engineering, technical marketing, and interactive media. This drives successful user-centric designs that can be successfully delivered in partnership with technology and client facing teams. My superpower is the capacity to work side-by-side with users to develop conceptual models, personas, scenarios, wireframes and UI documentation while simultaneously envisioning the big picture. Have demonstrated success in recruiting, developing, retaining and leading exceptional UX analytic and design teams while introducing innovative user experience tools and processes. Award winning co-innovation leadership demonstrated by: Designed and operated co-innovation platforms for Demandware, EMC, Bose, HP and others. Result | Increased Net Promoter Score (NPS), agile customer feedback, faster product adoption, lower support cost.Built & mined global brand communities for Intel, HP, Citrix, Amex and Cox Communications. Result | Client solution manager for HP netting highest marketing innovation award.Conceived and delivered 40,000 member Bose customer collaboration platform: Result | Within first year customer ideas generated new service revenue.
One Door
View- Website:
- onedoor.com
- Employees:
- 119
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Senior Director | Architect User Experience And InnovationOne Door Nov 2019 - Present
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Director/Architect User Experience And InnovationOne Door 2013 - Nov 2019Work directly with a broad range of users of complex retail design software to find and remove obstacles to their success. Adept at building trust and collaboration across client and internal teams. Easily cross knowledge domains to bring extraordinarily creative ideas to 'intractable' problems. Responsible for UX design crossing many platforms: 'wearables', mobile and legacy platforms.
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Founding AdvisorNautilusone 2010 - PresentChief Creative Engineer for Data Wrangler/Data Visualization boutique.
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Former Board MemberThe Brain Injury Association Of Massachusetts Jun 2013 - Oct 2015http://www.biama.org/
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Former Advisor To The BoardRestoration Project 2013 - 2014We teach participants to refinish and upholster furniture to build the confidence and work habits needed for success. Since 1992, over 200 individuals have worked at Restoration Project. Over seventy percent (70%) are currently employed, which represents years of employment for some.
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Customer Collaboration And User Experience LeadDemandware 2011 - Apr 2013San Francisco, California, UsOversaw Collaboration Center | XChange, the on-line ecosystem for Demandware; employees, clients and partners. XChange integrates education, documentation, support, product ideation and communication in one destination with +4,000 members. Within 24 months, continuous innovation and agile customer input drove: 2nd generation architecture, +18 Demandware product enhancements, and scalable client enablement. Multiple corporate awards. -
Enterprise Community Lead | Social Commerce TeamEmc Apr 2008 - Feb 2011Round Rock, Texas, UsLead in strategic planning and implementation of the EMC customer community network - an ecosystem of collaborative customer-facing communities. -
Senior & Lead Social Computing Engineer, Director Of B2B MarketingCommunispace Aug 2005 - Apr 2008Designed, implemented, facilitated and analyzed B2B social computing communities for B2B clients including HP, Intel, Citrix, Cox Communications, AX and Atlanta Journal Constitution. Clients have won major awards for community results.Identified key B2B opportunities, product and service needs for global technology B2B clients. Provide extensive sales support to successfully broaden corporate acceptance of social computing.
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Former Board MemberAdolescent Wellness Jun 2006 - 2008Adolescent Wellness is a foundation focused on providing resources, funding and outreach programs to address and mitigate a growing national epidemic of adolescent suicides. -
Manager Corporate Consumer Relationships And ResearchBose 2001 - 2005Framingham, Massachusetts, UsResponsible for improving customer relationships and developing methods for measuring/analyzing consumer-generated-media for consumer electronics giant.Built 40,000 member customer advisory group that netted significant additional revenue through new product ideation. Improved word of mouth marketing reach of user base.Created global, on-line brand measurement and tracking studies including seminal studies in China, Mexico and India. -
Director, Marketing OperationsPicturetel Sep 1990 - Jan 1994UsManager of marketing organization responsible for go to market strategies, brand positioning, customer relation marketing and PR/communications for seminal video-conferencing company. -
Vp Communications & Marketing; Digital Animation And Effects GroupSymbolics Sep 1988 - Sep 1990Singapore, SgConceived and built singular brand position for leader in animation and digital fx vendor -
Marketing Management, Product And CommunicationsCullinet Software 1985 - 1988Los Angeles, UsManaged product marketing groups and marketing communications spanning advertising, PR and user events. -
Marketing ManagerMetaphor Computer Systems 1983 - 1984Start up marketing team member for innovative knowledge management start-up created by Xerox PARC talent
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Marketing ManagerTandem Computers 1980 - 1983Houston, Texas, UsFounded Tandem Executive Institute
Susan Zellmann-Rohrer Skills
Susan Zellmann-Rohrer Education Details
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University Of PittsburghElectrical Engineering -
Harvard University Extension SchoolDigital Media And Data Visualization
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Harvard Business School Executive Education ProgramsStrategic International Marketing Program
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Antioch CollegeTheater And Video
Frequently Asked Questions about Susan Zellmann-Rohrer
What company does Susan Zellmann-Rohrer work for?
Susan Zellmann-Rohrer works for One Door
What is Susan Zellmann-Rohrer's role at the current company?
Susan Zellmann-Rohrer's current role is Senior Director User Experience and Innovation at One Door.
What is Susan Zellmann-Rohrer's email address?
Susan Zellmann-Rohrer's email address is su****@****ail.com
What is Susan Zellmann-Rohrer's direct phone number?
Susan Zellmann-Rohrer's direct phone number is +161795*****
What schools did Susan Zellmann-Rohrer attend?
Susan Zellmann-Rohrer attended University Of Pittsburgh, Harvard University Extension School, Harvard Business School Executive Education Programs, Antioch College.
What are some of Susan Zellmann-Rohrer's interests?
Susan Zellmann-Rohrer has interest in Social Services, String Theory, Dressage, Education, Thai Elephant Conserve, Science And Technology, Sozialdienste, Weight Lifting, Media Literacy, Animal Welfare.
What skills is Susan Zellmann-Rohrer known for?
Susan Zellmann-Rohrer has skills like E Commerce, Strategy, Product Management, Enterprise Software, User Experience, Start Ups, Product Marketing, Marketing Strategy, Social Media, Cloud Computing, Go To Market Strategy, Marketing.
Who are Susan Zellmann-Rohrer's colleagues?
Susan Zellmann-Rohrer's colleagues are Jeff Macmann, A S, Michael Rossi, Cheryl Milejczak, Iain Wood, Alex Chan, Ken Kuperstein.
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