Zelma Lujan Email & Phone Number

United States

Overseeing IFM America's region operations program, providing leadership and support to Account and Solutions teams. Managing all aspects of account development, new client solutions, expansions, service levels, contract renewals, team development, innovations, and best practices.

Directs, manages, and controls the Americas Soft Services program for custodial, grounds maintenance, and pest control contractual obligations. Leading teams responsible for Real Estate Portfolio of 35.7M SF with multi-million-dollar operating budgets. PMO lead who drives Global Soft Services program standards through the execution of company/client objectives, innovation pilots, projects, and governance. Owns alignment regarding the Soft Services program with senior leadership, site teams, client site leads and business partners. In liaison with account sourcing team, responsible for vendor RFPs, vendor contracting and management, internal vendor cost management, and internal risk assessments and mitigation planning.

Spearheaded all aspects of Soft Services program while overseeing vendor activities during execution of custodial, grounds maintenance, and pest control functions. Coordinated semi-annual business reviews and performance meetings as well as conducted an in-depth assessment of dashboards, spends reporting, and scorecards to evaluate vendor performance and risks. Executed and monitored project initiatives. In liaison with account sourcing team, led contract renewals, and analyzed vendor/costs.

Provided direction, strategy, and leadership for preventative maintenance and repair, operations, cleanroom compliance, as well as lifecycle asset management for a complex Global High Tech/Manufacturing facility. Overseeing MSA compliance, operational work orders and client/3rd party vendor updates as per SLAs. Successfully administered in-house recycle and Move Add Change program. Reviewed scope of work, cost, and approved on-demand estimates for projects. Motivated, developed, and challenged teams of professional managers, multi-trade technicians, and contracted staff to maximize team growth. Created and maintained annual expense and capital budget. Managed Real Estate Portfolio of 5M SF with a $5.7M annual budget.

Managed short and long-term strategic planning, preventive maintenance and repair, third-party suppliers, and support staff within high security mail-order pharmacies, specialty clinical pharmacies, and call centers across the Western Region. Motivated, developed and challenged team members of professional managers, multi-trade technicians, and contracted staff to maximize team growth. Primary contact for business stakeholders. Accountable for overall operational responsibility of buildings, including Move Add Changes, space planning, and lifecycle asset management. Owned design, construction, repair, and renovation projects. Executed leasehold improvement, lease negotiations and renewals, vendor contract negotiations and management, and led multi-trade contracted staff to deliver quality goods and services while meeting or exceeding aggressive timelines. Created and maintained annual expense and capital budget. Supported real estate mergers, acquisitions, and divestitures. Managed Real Estate Portfolio of 214K SF with a $4.1M annual budget.

Devised short and long-term property management strategies, managed complex real estate, and vendor contract negotiations, and designed effective solutions to drive enhancements in the overall property management experience. Identified improvement opportunities, recommended plans to enhance performance, and facilitated corrective action plans. Created annual expense and capital budget. Motivated, developed and challenged team members of multi-trade technicians and contracted staff to maximize team growth.

Associates Of Applied Science - Aas, Business Administration

Business Administration Diploma

General Business Diploma