Zelma Rivera Lopez Email & Phone Number

San Juan, Puerto Rico

Project Coordinator for the PR Medicaid Program, supporting the "Project Planning, Management, and Oversight" and "Integrated MES Program Management Support" service areas.- Supports the Senior Leadership and PgMO teams with reports, presentations, research, charts, agendas, calendar scheduling, communications, etc.- Manages the engagement’s organizational charts, team travel calendar, office and equipment resources, etc.- Leads the EOMC Monthly Status Report life cycle and works with all service areas within the engagement to help ensure BerryDunn presents complete and accurate status reports to PRMP; tasks include project scheduling, team communications, milestone timeline updates, document edits and reviews, etc.- Leads the monthly invoicing life cycle for both the Puerto Rico EOMC and HIT engagements and works with senior leadership teams from both engagements to help ensure that BerryDunn prepares and delivers the invoices and required documentation accurately and in a timely fashion; tasks include project scheduling, team communications, data gathering and analysis, document compilation, invoice packet assembly, delivering hard copies to the client, updating budgets, etc.- Provides support during the monthly CMS and PRMP MES Status Report life cycle and works with other team members to help ensure that PRMP delivers complete and accurate status reports to CMS; tasks include project scheduling, team communications, call center metrics, document edits and reviews, etc.Business Analyst for the PRMMIS Phase III Streamlined Modular Certification project, supporting the different system testing activities, working with BerryDunn, PRMP, and vendor resources to help ensure all testing requirements are met and the testing process is successful.Member of the DEIBA Council's Internal Engagement Subcommittee and Chair of the Engage Employee Resource Group (ERG) supporting and advocating for the LGBTQIA+ community.

Puerto Rico

* Spanish-language parenting blog. With presence in both a self-hosting blog and all major social media platforms, it includes both original and curated content about family, education, health, entertainment, events, product and service reviews, savings, social networks, technology, etc.* Has coordinated and managed small social media campaigns/projects for client companies like McDonald’s, Johnson & Johnson, Chef Boyardee, etc. These projects have involved tasks including, but not limited to, preparing and presenting proposals, creating editorial and content calendars, executing projects, creating content, cross-promoting on social media, preparing reports with statistics, analytics and results, etc.

Puerto Rico

* Managed social media accounts for client companies.* Content creation - created editorial calendars for each client and each social media platform according to the client's point of view and vision. This included, but was not limited to: post writing, scheduling and editing, light photo and image editing, etc.* Monitor and engagement - replied to comments, managed complaints, engaged in conversations, etc.* Served as liaison between the companies and their communities.

* Assigned to Worldwide Technology Infrastructure – Global Network Services* Provided consultancy services for the Global Network Services division of the Worldwide Technology Infrastructure (WTI) Business Unit. This included all of Pfizer’s manufacturing sites, sales offices, and R&D facilities globally.* Offered Project Coordination support for the regionalization, compliance, and qualification efforts of the Global Network Services (gNS) division of WTI. Served as a liaison between gNS Network Engineers and members of the WTI Team. Ensured gNS is compliant with Corporate WTI, business, legal and regulatory policies and compliance requirements.* Worked as part of the Network Compliance Management team, ensuring that all network devices and documentation were compliant with Pfizer networking standards. This was done using tools like CiscoWorks, SMARTS, IT Sentinel, and Peregrine ServiceCenter Configuration Management Database (CMDB).

* Assigned to Worldwide Technology Infrastructure – Global Network Services* Provided consultancy services for the Global Network Services division of the Worldwide Technology Infrastructure (WTI) Business Unit. This included all of Pfizer’s manufacturing sites, sales offices, and R&D facilities globally.* Offered Project Coordination support for the regionalization, compliance, and qualification efforts of the Global Network Services (gNS) division of WTI. Served as a liaison between gNS Network Engineers and members of the WTI Team. Ensured gNS is compliant with Corporate WTI, business, legal and regulatory policies and compliance requirements.* Worked as part of the Network Compliance Management team, ensuring that all network devices and documentation were compliant with Pfizer networking standards. This is done using tools like CiscoWorks, SMARTS, IT Sentinel, and Peregrine ServiceCenter Configuration Management Database (CMDB).

Puerto Rico

* Served as Project Manager for the PR Deployment of a new Change and Configuration Management system. This included WTI asset data collection, self-trainings and instructor-led trainings coordination, User Acceptance Testing of data, and Post-Implementation support* Also served as custodian for the Network Qualification and Best Practices documentation for all PR sites. This involved ensuring that all sites contain accurate and up-to-date Site Profiles, Network Topology drawings, that all devices are included in CMDB and that all changes to the devices follow proper Change Management procedures* Performed the roles of PR Change Management Lead and Site Configuration Analyst* Worked on the assessment and data collection for the Network Qualification and Best Practices documentation of all Latin America sites. This included approximately 70 sites in 17 countries. The purpose of this project was to create the Network Qualification and Best Practices documentation for all sites, ensuring that they follow the same standards and procedures. This project was assigned following the success of the project in PR* Served as Primary Point of Contact and gNS representative for all Pfizer PR sites in several Regional and Global teams. As part of their goals and responsibilities, these teams analyzed and reviewed current processes and procedures, and optimized them by reviewing SOPs and other documentation. Recommendations and specifications for new documents were also submitted as needed* Worked as part of the initial teams for several Regulatory Compliance projects and audits, including Information Protection Program and Sarbanes-Oxley. Provided support for these projects, and acted as a liaison between WTI and Site Compliance Teams, as well as the WTI Regulatory Compliance and Information Security Teams

Carolina, Pr

* IT Consultant for C.O. Tech Services, Inc. – assigned to Information Systems & Services* Offered support for applications and employees in the following areas: Finance, Accounts Payable, Accounts Receivable, General Ledger, Fixed Assets, Cost Accounting, Financial Budgeting, Purchasing, Capital Planning, Payroll, Taxes, and Human Resources, among others.* Provided support with application problems, enhancements, validation and qualification requirements, reviewing and evaluating systems, preparation and execution of test plans and test cases, and general PC and system life cycle needs.* Prepared various validation-related documents, such as Project Summaries, System Requirements, Standard Operating Procedures (SOP), Security Plans, Test Plans, etc.* Served as point of contact for Finance, Human Resources, and Computer Systems Quality audits, both internally and externally, as well as Sarbanes-Oxley-related documentations and audits.* Provided support for the SAP development team by coordinating and designing several SAP business areas and functions.

San Juan, Pr

* Developed applications for client companies.* Coordinated and administered Microsoft Office 2000 User Trainings for several client companies. Also prepared the User Manuals for the courses.* From September 1999 to July 2001: Part of a special project designing and developing a General Ledger / Accounting / Media Buying System for a major advertising agency, also to be used in most clients.

San Juan, Pr

* Responsible for all PC Programming, PC Customer Service, and User Training projects within the company.* Supervised PC Programming, Customer Service, and Training employees. This included Performance Management Reviews, Candidate Interviews, and selecting new employees.* Coordinated all PC User Trainings for Central Site employees.* Prepared regular Status Reports for the Production and Systems Director.* Created, managed and coordinated a centralized Work Request System for receiving, managing, and solving all user requests directed to the different areas within the Production and Systems Department. This included, but was not limited to, redirecting all incoming Work Requests to the appropriate development and/or support team, monitoring the progress of the pending issues, delivering the results to the users, preparing status reports for the Production and Systems Director, and preparing and coordinating departmental status presentations for Company Management.

Bba, Information Systems

Activities and Societies: Mu Alpha Phi Sorority Information Systems major

National Exchange Program, National Exchange Program

Activities and Societies: Trenton State College Chorale, Union Latina Club Information Systems major

Hs Diploma

Activities and Societies: Yearbook Club High School education