Zeyad Khalid Email & Phone Number

1. Developed an AI Chatbot prototype based on Prompt Engineering to handle customer complaints2. Implemented AI solutions for various tasks including Sentiment Analysis, Churn Prediction, Campaigns Analysis, Machine Translation, Price Optimization, Network Failure Prediction, and Dialogue Summarization.3. Created an AI solution for Customer Service Calls Analysis, extracting relevant information such as overall customer satisfaction, FCR, and sentiment analysis for both customers and agents.4. Extended the Network Failure Detection System to handle new network segments for 12 million customers in Egypt.5. Optimized the Network Failure Detection System, reducing the processing time for network nodes from 3 hours to 17 minutes6. Expanded the Land-line and Internet Troubleshooting System by developing modules to handle new cases7. Deployed & integrated AI solutions with interactive web apps using VueJS, NodeJS, .NET, Django, and FastAPI.8. Automated a web scraping tool to collect +5000 relevant data items daily from social media. 9. Developed data analytics module for the web scraping tool, i.e. Sentiment Analysis and Trending Campaigns analysis.10. Created a performance analysis module, reporting and monitoring existing software.Area: Deep Learning | Natural Language Processing (NLP) | Data Science { Software EngineeringSkills: PyTorch, TensorFlow, Transformers\HF | .NET, SQL, VueJS, NodeJS, Django, Flask

(Artificial Intelligence Department)• Supervise +20 Graduation Projects (~100 students) per semesterCourses:• Software Engineering• Neural Networks (Deep Learning)• Modern Development Tools (Web Dev)• Data Structures• Object Oriented Programming• Natural Language Processing• Pattern Recognition• [Internet of Things IoT]• [Computer Vision]• [Machine Learning]

1. Developed and maintained a robust MVC web application utilizing the .NET framework, HTML, CSS, and JavaScript, ensuring seamless user experience.2. Implemented RESTful APIs, leveraging .NET technologies, to enable efficient communication between the web application and external systems, facilitating data exchange and integration with third-party services.3. Managed a Linux-based Virtual Private Server (VPS) to host the application, ensuring optimal performance, security, and uptime through effective server configuration, monitoring, and troubleshooting.4. Integrated third-party libraries and frameworks, such as AngularJS & Node.js, to enhance the functionality and performance of the application, leveraging the benefits of Microservices.5. Actively engaged in troubleshooting and debugging to identify and resolve software defects, performance bottlenecks, and security vulnerabilities, ensuring a stable and secure E-Commerce platform.

PHP \ Laravel.Uploaded the course online: 1- PHP & MySQL Project: https://www.youtube.com/watch?v=s-W5JlEwG4A2- Laravel 9 for Beginners:https://www.youtube.com/watch?v=3I8JBefgR5o

Ḩawallī, Kuwait

• Analyze client’s needs to develop the appropriate functionalities & provide technical documents.• Design and implementation of data storage solutions.• Developed the business logic and implemented data protection techniques.• Integrated the User Interface elements which were developed by front-end developers with the server side logic.

Cairo, Egypt

• Built 3 websites in collaboration with development team.• Integration of User Interface elements developed by front-end developers with the server side logic.• Refactor processes' logic using new technologies & frameworks.

6Th Of October, Cairo, Egypt

• Refactored +15 User Interfaces for different facilities of the website of the university.• Collaborated with the IT center of the university and other team members• Supported smartphones User Interface compatibility.

Master'S Degree, Computer Science

Bachelor’S Degree, Computer Science, 3.98/4.0

Student Rank: 1st