● Responsible for ensuring that all rules and regulations as well as policies and procedures set forth by YAP, Inc., the referring authority, and/or third-party payor are followed. ○ I did receive a perfect audit for both Programs ● Responsible for all services provided to clients and their families who are referred to the program. Ensure that all clients receive the appropriate number of hours, contacts, services, specified monies, and activities as required by contract with the referring authority or the third-party payor. Ensure that all services have been authorized or reauthorized by the referring authority or third-party payor.● Oversee the intake process including interviewing referrals and appropriate family members along with referring authority staff. In conjunction with the client and family ensure that a service or treatment plan that meets the individual needs of the client and family is developed and implemented. Such plans must be strength-based using the wraparound plan model.● Monitor service delivery provided by staff and ensure that staff implements the goals in the service or treatment plans, as well as implement any revisions to the plan that result from changing needs or case reviews. ● Identify, recruit, hire, train, monitor and supervise all direct service professional and administrative staff in the local program, following the YAP, Inc. personnel policies and procedures, including the matching zip code policy for recruiting direct service staff whenever possible. Ensure that staff qualifications meet those imposed by the referring authority or third-party payor. ● Provide direct service professional personnel with staff development and training sessions as required by YAP, Inc. policies. Promote staff development including the provision of cross-training among staff. ● Conduct staff meetings and training sessions for program personnel. Attend staff meeting and trainings as assigned by regional director.

● Interprets and applies complex federal, state and local laws and regulations, program directives, and agency policies and procedures.● Maintains documentation according to established guidelines.● Communicates daily via telephone and email to clients and professionals from other state and local offices.● Interviews clients/applicants to obtain information, assess employment and educational history, work abilities, and training interests in order to determine the support services needed.● Monitors program participation to determine compliance and takes appropriate action to ensure that participants fulfill program obligations.● Prepares and submits appropriate documents for court proceedings and serves as court liaison for the agency in coordination of docket scheduling, affidavit completion, case testimony, judicial reviews, etc● Prepares an assessment to determine the claimant's ability to function by applying a multiple step sequential evaluation process to identify the claimant's capability to perform work activity.● Assesses financial resources to determine an absent parent's ability to provide support.● Monitors all support payment activity on assigned cases and follows up on delinquent payments.● Communicates with clients and community professionals daily via phone calls and emails.

Wheat Ridge Colorado-Determined areas of development through the collection of data on past history, present performance, and future challenges. Gathered data through conducting interviews with the client and key observers, direct observation and obtaining information from all other relevant sources.-Built relationships with the client to establish the coach/client dynamic and identify areas of need for coaching/training.-Proactively escalated issues, observations, opportunities, and insights to the appropriate team members.-Identify interference which create gaps between performance and potential and suggest corrective options.

The development of routine and preventive maintenance plan to ensure the upkeep of program sites, agency vehicles, equipment, and products, providing supervision for staff and consumers. -Obtained, analyzed, and synthesized case information on individual consumers in order to develop and implement Individual Program Plans and ISSP's for both Day Habilitation and Pre-Vocational Services.-Assisted with developing behavior programs and provided necessary tracking, baseline data and follow up implementation.-Attended planning meetings for residents and provided formal and informal assessments of residents and summarized functional skill levels and behaviors for the Individual Plan.-Ensured that program sites and Program files were maintained in accordance with Division for Developmental Disabilities (DDD), Colorado State Health Department and/or CARF standards and that all staff were trained, supported, and supervised so program compliance was met.-Wrote program plans (ISSP's) and monitored ongoing tracking of program plans.-Utilized community resources in designing and coordinating community integration programs.-Assisted in developing and achieving program goals.-Interviewing and hiring for program/site vacancies and volunteers. Supervision of staff using fair and consistent application of personnel policies and procedures and dispersed corrective action, employee improvement plans, and terminations as needed.-Served as an agency liaison with community representatives, parents, and guardians on behalf of the individuals in service and agency.

Supervision of 35-40 Direct Support Workers who provided in-home direct support to elderly clients and our clients with developmental disabilities.-Ensured that all documentation and programs were in compliance with State Rules and Regulations.-Wrote and developed personalized goals and Individualized Plans for State Waiver clients.-Evaluated all daily documentation for thoroughness, job compliance, level of care, etc.-Coordinated and led team meetings for each client in the home.-Developed employee schedules, many of which were for 24 hour in home care, for all clients.-Approved timesheets for employees.-Interviewed, hired and trained new employees.-Supervision of staff using fair and consistent application of personnel policies and procedures and dispersed corrective action, employee improvement plans, and terminations as needed.-Implemented and conducted independent case file audits and on-site inspections to ensure quality of care and adherence to Local, State, and Federal laws.

Supervised 40-45 clients.-Monitored the support provided to clients by independent agencies by conducting client interviews in the home, community, and business office.-Ensured that clients were happy with services being provided, ensured that supporting agencies were in compliance with State Rules and Regulations.-Ensured that clients’ benefits were in order and assisted with securing benefits if needed.-Developed, wrote, and ensured implementation of Personalized Plan for each client.-Submitted all required paperwork in a timely and efficient manner.-Admitted new clients by reviewing records and applications.-Determined client's' requirements by completing intake interviews and assessments.-Established treatment programs by setting schedules and routines.-Advocated for needed services and entitlements.-Maintains clients' records by reviewing case notes; logging events and progress.

Answers 911 and non-emergent phone calls followed determining the nature of call based on preliminary investigation using protocols and the correct resources and agencies. by-Build calls for services using CAD, Contact Map, Quick Response phone system.-Maintained good customer service while following policies and procedures, general orders, and standard operating procedures.-Utilized various software and web based systems to conduct research to complete calls.-Applids recording technology to play back disconnected calls for information gathering.-Performs data entry functions during call processing by entering tow and repossession information into the tow database.-Ran checks for wants and warrants on vehicles, guns, boats, articles, and persons to complete requests for service.