• Designed and implemented a comprehensive operational system for the startup, which improved overall efficiency, productivity, and cost savings.• Managed and developed the scaling operations as the startup grows, including hiring strategies and resource allocation.• Directed the end-to-end preparation of our first store, coordinating every detail throughout the entire process. • Led and fostered a positive team environment between departments, promoting collaboration and engagement.• Analyzed KPIs to assess business performance and present strategic decision-making.• Developed strategic partnerships plans and business opportunities to drive revenue growth and market penetration.• Conducted ongoing market research (local & international) and analysis to stay up to date with industry trends.• Designed and delivered comprehensive training programs for new hires, focusing on product knowledge, customer service skills, and operational procedures.• Managed international and local events, coordinating logistics and marketing to ensure successful outcome.

• Identified inefficiencies and implemented new innovative strategies for a better performance and visibility. • Market tendencies research for a better product distribution and sales targeting through different canals.• Ensured operational processes are aligned with customer needs and contributed to a positive customer experience.• Expanded sales client portfolio.• Analyzed B2B client’s needs and introduced new ideas/solutions. • Coordinated communication between departments for a smooth running. • Managed European partner relationships & internal communications.

• Negotiated & prepared contracts for top retail clients (e.g. Grossites).• Forecasted promotion sales using TMP, dictating production schedules.• Managed and followed up with Poland’s sales department (objectives, performance & plan). • Lead market research on the catering industry in Belgium to identify new opportunities.• First Point-of-Contact for many top regional and international clients.

• Participated in planning and organizing the famous “Concert de la Musique Classique”.• Researched, contacted & developed sponsorship agreements for the event.• Developed & implemented online marketing campaign to promote the event (Ads).