Zena Mccarthy, Mba Email & Phone Number

Ludwigshafen, De

• Led two large-scale portfolio transitions consisting of 200+ products (~430M pounds of business, ~$111M in margin, and ~350 unique customer-product combinations) through regional and global collaboration with customers, R&D/technical, marketing, sales, supply chain, product management, etc, during unprecedented production constraints and competition• Led the operational and strategic development of the organization’s largest customer-facing digital platform by utilizing change management strategies to achieve global alignment and cross functional buy-in (technical, sales, marketing) • Developed Business Continuity Plan that resulted in ~35% reduction in freight cost within 3 months through identification, prioritization, and implementation of mitigating solutions for topics related to raw materials, production, transportation, etc.• Developed business case supporting global capacity expansion through collaboration with sales, marketing, technical, supply chain, product management, etc. in USA, Asia and Europe

Ludwigshafen, De

• Led five global, cross-functional project teams focused on process simplification via automation or digitalization with projects consisting of digitizing and integrating customers’ onboarding process through existing digital channels, automating various elements of the product allocation process, and creating remote lab experiences—achieving ~144 hrs/month in savings• Gained alignment and support from a global, cross-functional, and matrixed stakeholder network—ranging from middle management to division present—to replicate & expand employee-driven digitalization campaigns

Indianapolis, Indiana, Us

• Coordinated significant remediation actions in response to insurance Market Conduct Examinations from reinsurers and states’ Dept of Insurance which consisted of responding to procedural and state regulatory code infractions and training staff to complete the recalculation of over 1500 disability claims with the development of new procedures documents, benefit calculation tools, and templates• Provided coaching and feedback to claim examiners; worked with legal department and senior leaders to revamp disability forms, develop claim best practices and procedures; and restructured QA criteria to increase the efficacy of quality claim management and compliance with insurance laws and procedural standards

Radnor, Pa, Us

- Perform quality and financial audits for disability re-certification of complex claims, leading to the reduction of approximately $300,000 in benefit reserves on a quarterly basis. - Work closely with internal resources to decrease company liability by referring appropriate claims for settlements negotiations, vocational rehabilitation services, and/or fraud/surveillance investigations- Serve as a resource to team members and internal/external stakeholders for the assessment and adjudication of more complex claims and assignments- Work closely with senior management to identify trends and root causes, and propose solutions to increase desirable outcomes that mitigate financial risk

Radnor, Pa, Us

- Communicated daily with claimants, policy holders, attorneys, physicians, and brokers to verify claimants’ eligibility for benefits and ensure the accurate and timely processing of 90-125 initial and ongoing and disability claims

Atlanta, Ga, Us

- Developed a rigorous Algebra program despite minimal existing resources for Georgia's newly adopted Common Core math standards, demonstrating resilience and innovation during Georgia's first year of implementation- Guided students to attain the highest passage rate on the Georgia End of Course Test out of all three schools in the Therrell High School Educational Complex; exceeded the district average- Led professional development sessions on teaching best practices and incorporating critical thinking in mathematics to 12 mathematics teachers in the Therrell High School Educational Complex

Conduct experiment runs by greeting participants, setting up electrolyte solution for net preparation, setting up acquisition machines, applying electrode net onto participants, and monitoring electroencephalogram during acquisition; Analyze, interpret, and report data and present at several undergraduate research conferences

• Guided over 20 clients to meet individual treatment goals and successfully complete their substance abuse program• Analyzed data from prior insurance audits to determine performance weaknesses, and created and implemented a case management procedural guide that led to a 27% increase in the company’s quality audit score

Select eligible candidates to participate in alcohol research studies examining the effects of alcohol and gender on aggressive behavior in men; Conduct experimental runs by greeting participants, setting up experimental room, running experiment, and debriefing; Code, enter, and analyze data collected from participants

• Assisted 3-7 students a week with homework, test preparation, and studying skills• Tutored a variety of course subjects including algebra, pre-calculus, statistics, and English

Master Of Business Administration - Mba

Bachelors Of Science, Psychology