Zenobia C. Email & Phone Number

Peoria, Il, Us

Orrville, Ohio, United States

- Manage customer orders in JD Edwards (ERP system).- Process EDI orders or enter orders manually into system.- Validate orders meet Post Consumer Brands order guidelines and pricing and promotions are correct by partnering across internal departments and with the customer.- Timely resolution of any order issues so that customer’s requested delivery date can be met- Maintain and enhance the relationship between Post Consumer Brands and the customer by serving as the point of contact for all matters related to order fulfillment.- Communicate with customer and internal partners, including Sales, Supply, Warehousing, Transportation, and many more, regarding any potential service risk (product shortages, late trucks) and other potential issues and opportunities.- Partner with Accounts Receivable to understand customer deductions in order to reduce fines and fees.- Partner with Credit to ensure orders are released from credit hold in time to support customer’s request date, or to allow for proper communication with the customer if request date will not be met.- Provide root cause analysis on systemic service failures, and implement corrective action.- Enter Credit/Debit memos to ensure customers are accurately charged for our products.- Identify and participate in problem solving activities to improve supply chain processes.- Document standard work practices within Customer Operations department and continuously look for opportunities to enhance and improve processes.- Lead and/or participate in tracking cost-savings projects.

Orrville, Ohio, United States

Orrville, Ohio, United States

- Partners with customers across various channels to ensure “best in class” service. - Analyzes $200+ million of customer EDI (Electronic Data Interchange) orders in finished goods to address ordering constraints and ensure accurate pricing and sourcing locations to maximize supply chain efficiencies for both the customer and Smucker.- Collaborates with internal supply chain teams to identify opportunities at Smucker Distribution Centers to maximize customer case fill rates.- Demonstrates a continuous improvement mindset and identifies ongoing productivity gains, cost savings and opportunities for the Customer Logistics Department, and the overall supply chain. - Drives continuous improvement benefiting Smucker and the customer through data analysis.- Ensures a high degree of focus on relationship building with internal and external constituents (i.e. customers, sales, third-party brokerage firm) to research and resolve order and shipment discrepancies to ensure service goals are met/exceeded.- Collaborates cross functionally to monitor the performance of third party freight carriers and warehousing service providers to meet/exceed customer and Smucker service goals.

Wooster Ohio

Checking Purchase Orders for accuracy Checking Order Acknowledgments for accuracyUpdating Parts in systemParts QuotingCustomer AssistanceUpdating Labor times for partsOrdering Metal for operationAssisting around officeVarious Projects - using Excel and Data Linking

Clinton, Oh

Authority National Supply combining Independent exterior housing supply companies and customers to provide the full benefit and customer service.Special Projects In ExcelPrinting, Matching, Checking InvoicesReconciling Vendor StatementsCreating, Sending, Checking PO's and Order AcknowledgementsAssisting in the OfficeCustomer Service

Wooster, Ohio

Collected and counted daily cash revenue and entered into system. Processed invoices into system. Ran checks and created purchase orders from requisitions.Entered data into OPERS website. General office activities.

Orrville, Oh

Externship for Wayne County Schools Career Center.Entered medical materials into data system,Updated manuals and procedure books,Created packaging labels for boxes to be shipped,Updated contact list for DonorPerfect and QuickBooks Non-Profit,Greeting visitors and home pick up of materials,Set-up ebay page to sell items.

Smithville, Ohio

Cleaned bathrooms (male and female), windows, tables, glass, doors, and rooms of church.

Bachelor Of Arts - Ba, Business Economics

Activities and Societies: Omicron Delta Epsilon

Certificate, Computer And Accounting Office Specialist, 3.96

Microsoft Suite 2010 (Advanced) Accounting I & II, Automated QuickBooks Premier Exceptional Student of the Month Award A – Average.

High School Diaploma, 4.379 Gpa

Activities and Societies: Foreign Language ClubGraduated with Honors, Top 10% of graduating class