Zeneviieve Ng Email & Phone Number

New York, Ny, Us

Auckland, New Zealand

Auckland, New Zealand

Managed over 30%+ of the existing customer portfolio of 300+ clients responsible for territories through NZ and AUS (portfolio value of 1.65 million dollars per annum)• Directly managed clients through NZ and AUS (portfolio value of $410,000 annually)• 90% retention rate• Creating and maintaining customer success processes and systems (customer training, monthly catch-ups and creating relevant documents• Provide introduction and training of platform to clients• Monthly SEO training/catch up for website improvements• Ensure website is updated and maintained to a high standard • Understand and provide recommendation for UX and UI design• Analyse data to provide meaningful insights and information for improvement• Work closely with Support, Project Management and Development teams to ensure projects are delivered on time• Drive retention, growth, and satisfaction amongst clients by understanding their business needs, goals and strategies

Auckland, New Zealand

Vidapp has a unique positioning in the market as a highly customizable app software platform. As a Customer Success & Marketing Executive, I handle major international clients (from UK, USA & AUS). This includes handling multiple accounts, designing, branding, maintaining a high level of service and going above and beyond to meet client needs. • Liaising with head of Marketing & Sales on implementing digital marketing strategies• Managing client accounts • Managing clients from different time zones (UK, USA, AUS)• Building, creating and maintaining customer relationships • Creating and maintaining customer success processes and systems• Conceptualize and create designs aligned with client requirements • Managing clients required designs and copy creation • Leading and integrating various units (developers, designers and clients) for customer success• Supporting implementation of digital marketing strategies • Delivering the product from creative, technical to launching in tight timeline• Analyze individual client’s needs and behaviors and customize communication and project execution plan to exceed expectation• Reviewing, analyzing and providing solutions to client’s customers feedback on their needs

Wellington & Wairarapa, New Zealand

Indigo & Iris is an innovative social enterprise focusing on curing treatable blindness through the high end beauty industry. As a new business founded by Bonnie Howland, the first ethical mascara is set to launch late 2017. As part of the brand development team, my main task is to build an authentic and effective brand voice and strengthen brand engagement. I ensure that the representation of Indigo & Iris is aligned with its core values, vision and purpose. I have greatly expanded my knowledge in strategic social engagement and developed strong content curation/marketing capabilities.

Auckland, New Zealand

Lily & Louis is a boutique lifestyle PR agency, working with some of the most exclusive and luxurious brands such as Sofitel Hotels, Moroccan Oil, and Peroni. • Engaged with brands/clients for media send out and PR packages• Building and maintaining positive relationships with clients • Copywriting for different brands on social media• Contacting and establishing relationships with social influencers• Creating power point presentations for clients• Compiled weekly/monthly progress reports• Producing agency releases• Managed social media accounts• Administrative tasks

Auckland, New Zealand

Mecca Cosmetica is a high touch service beauty boutique curating the world’s most luxurious beauty brands: from artistry color to high tech skincare.Mecca Cosmetica has greatly expanded my knowledge and experience on Marketing Services and Customer Experience. Deliver effective engagement and co-creation of offerings tailored to specialized to individual’s desire/needs/wants based on feedback and expected outcome. Also developed ability to build positive rapport and relationships. • Exceeded and delighted customer expectation • Played key role to achieve team targets, highest sales KPI regularly • Highest mystery shopper score for customer satisfaction • Service recovery; handle and resolve customer complaints/compliments with diplomacy• Identify and analyze customer needs or concerns• Customized solution for customers by educating the benefits aligned with the customer’s expectations • Professional product knowledge on functions and ingredients• Trained by brand experts from France, Paris, Australia and America. • Kept up with latest beauty trends across various consumer markets• Offer empathy, patience and willingness to ensure customer success

Auckland, New Zealand

• Stocktake of current and new collections • Updating the bespoke website• Organising and assisting with supplying jewelry to specific luxury retailers• Direct sales with customers• Managing jewelry pieces for photo shoots and magazine reviews• Social media and Marketing.

Bachelor Of Commerce (B.Com.), Marketing

Activities and Societies: AUCSA (Auckland University Commerce Student Association) Executive Board

Bachelor Of Commerce (B.Com.), Marketing