Zachary Newton Email & Phone Number

Hartford, Ct, Us

Old Saybrook, Connecticut, United States

Old Saybrook, Connecticut, United States

Customer Service, Account Management, and Supply Chain● Manages Western IWT orders, pricing, and distributor accounts through ERP system● Measures and triages urgent business and customer needs daily● Optimizes shipping and reduces freight costs through holistic order management● Drives sales analysis and territory forecasting via regular weekly self-directed audits● Educates Sales Force on customer objectives and shares accurate, updated metrics● Employs customer feedback and market trends in continuous improvement efforts● Collaborates across functions to provide efficiency improvement opportunities● Leads departmental projects, turning innovation into results● Maintains SOX compliance by creating and documenting operational processes● Represents customer service in monthly multidisciplinary goal tracking meetings

Remote

● Provided technical support across product portfolio for both consumers andvendors while driving sales● Coached nine Tier I representatives through daily operations and troubleshooting● Trained and mentored representatives via daily live listening and weekly coaching● Employed ERP system to analyze call reports, diagnostic reports, and network sales● Presented current standings and opportunities for improvement at quarterly projectmeetings with Consumer Director● Managed crisis inquiries due to network outage or disaster occurrence, escalating asnecessary to proper channels for recovery● Relayed market data to key stakeholders to drive portfolio expansion● Developed strong customer relations to meet business retention objectives

Remote

● Responded to advanced customer service inquiries and escalation calls● Negotiated financial resolutions with customers to return accounts to good standing● Educated and excited customers on new product potential to meet personal needs● Served as Subject Matter Expert (SME) for new device launches across platforms

Remote

• Remotely aided in the purchasing decisions of new and existing customers with commissioned sales targets for inbound and warm outbound calls.• Created a lasting experience with customers and building brand loyalty.• Utilized customer relationship management (CRM - Salesforce) to build portfolios of potentialand existing customers.• Actively managed and led team, senior member when supervisor was out of office.

Old Saybrook, Ct

• Influenced and aided in the purchasing decisions of new and existing customers to hit sales goals and manage key performance indicators (KPI) in a commissioned sales environment.• Built and maintained a business portfolio for business accounts to help grow the business.• Utilized customer relationship management (CRM - Salesforce) to stay in constant contact withpotential and existing customers.• Contacted Businesses through cold and warm call campaigns to provide quotes and new productinformation.• Operations and inventory management with in house Enterprise Resource Planning (ERP) toolsfor shipping and receiving, tracking, marketing, security, and the layout of the retail location forsmooth day to day store operations.• Built and placed orders based on the exact specifications of the finalized and agreed upon quoteand prior negotiation.• Subject matter expert (SME) for Google Android and Chrome devices through the GoogleAmbassador program.

Master Of Business Administration - Mba

Bachelor'S Degree

Education record