Zenia Humphrey, Chrp Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Supports half of the Retail banking network with a client group of 500 employees. Acts as a trusted advisor to leaders on a wide range of HR-related issues, including but not limited to, workforce and talent planning, performance management, employee relations, and organizational development. Coaches leaders on having difficult employee conversations and provides support and guidance in managing performance or behavioural concerns. Facilitates performance management processes, including goal… Show more Supports half of the Retail banking network with a client group of 500 employees. Acts as a trusted advisor to leaders on a wide range of HR-related issues, including but not limited to, workforce and talent planning, performance management, employee relations, and organizational development. Coaches leaders on having difficult employee conversations and provides support and guidance in managing performance or behavioural concerns. Facilitates performance management processes, including goal setting, performance reviews, and employee development plans. Analyzes employee engagement survey results to support leaders in the development and implementation of initiatives that enhance employee satisfaction and retention. Investigates, mediates and resolves employee relations issues, to foster a positive and inclusive work environment. Supports the Benefits and Wellbeing department to assist employees and leaders with the disability leave of absence process. Collaborates with the Total Reward Partners to review compensation and analyze market data in order to make the necessary compensation recommendations and changes as required. Partners with other functions within the People and Culture department, including Talent Acquisition, HR Operations, Total Rewards, and Learning and Development to share perspectives and needs from the business. Provides guidance on organizational change initiatives and ensures effective change and communication plans are in place for leader and employee readiness. Show less

Toronto, Ontario, Canada

Teaches group fitness classes on a part-time basis on evenings and weekends. Certified in Les Mills BODYPUMP (2015), BODYATTACK (2015) and GRIT Series (2017). Fitness Instructor Specialist from Canfitpro (2015-Present).

Toronto, Ontario

Singlehandedly oversaw the Human Resources department. Collaborated with the executive team to implement HR strategies to increase employee engagement, satisfaction, and retention. Conducted the initial orientation for all new employees to ensure new hires are aware of the company’s history, policies, company structure, and receives a full tour of the office. Used ADP Workforce Now (HRIS) to input all new employee information, update current employee data, and complete required HR reporting… Show more Singlehandedly oversaw the Human Resources department. Collaborated with the executive team to implement HR strategies to increase employee engagement, satisfaction, and retention. Conducted the initial orientation for all new employees to ensure new hires are aware of the company’s history, policies, company structure, and receives a full tour of the office. Used ADP Workforce Now (HRIS) to input all new employee information, update current employee data, and complete required HR reporting. Evaluated employee satisfaction through implementing regular Employee Engagement surveys online, as well as conducting periodic “check-in” meetings with employees. Handled recruitment for all roles in the company across Canada: managed online postings on multiple websites, conducted phone screenings and in-person interviews, compiled contracts, and sent offers of employment to candidates. Consistently evaluated policies and procedures to find any gaps that needed to be addressed. Worked with managers on their department’s training programs to refine and improve. Mentored managers to handle difficult conversations with their staff. Other duties and responsibilities were project-based – a few examples include: creating a community-feel and upholding company culture while working remotely; creating a career-site and revamping previous recruitment process; implementing a new management training program; running employee engagement activities in the office and remotely on a regular basis. Show less

Toronto, Ontario

Singlehandedly oversaw the Human Resources department. Collaborated with the executive team to implement HR strategies to increase employee engagement, satisfaction, and retention. Conducted the initial orientation for all new employees to ensure new hires are aware of the company’s history, policies, company structure, and receives a full tour of the office. Used BambooHR (HRIS) to input all new employee information, as well as update current employee data. Evaluated employee satisfaction… Show more Singlehandedly oversaw the Human Resources department. Collaborated with the executive team to implement HR strategies to increase employee engagement, satisfaction, and retention. Conducted the initial orientation for all new employees to ensure new hires are aware of the company’s history, policies, company structure, and receives a full tour of the office. Used BambooHR (HRIS) to input all new employee information, as well as update current employee data. Evaluated employee satisfaction through implementing regular Employee Engagement surveys online, as well as conducting periodic “HR check-in” meetings with employees. Handled recruitment for all roles in the company across Canada: managed online postings on multiple websites, conducted phone screenings and in-person interviews, compiled contracts, and sent offers of employment to candidates. Consistently evaluated policies and procedures to find any gaps that need to be addressed. Mentored managers to handle difficult conversations with their staff. Other duties and responsibilities were project-based. Show less

Toronto, Ontario

Facilitated full-cycle recruitment with hiring managers for the whole company and supported the recruitment process from start to finish. Proactively built and maintained a pipeline of candidates to ensure staffing needs were filled in a timely manner. Conducted orientations for all new employees and ensured onboarding checklist was complete. Assisted in other Human Resources administrative tasks, such as managing employee benefits, recording time off and vacation, and completing check-ins with… Show more Facilitated full-cycle recruitment with hiring managers for the whole company and supported the recruitment process from start to finish. Proactively built and maintained a pipeline of candidates to ensure staffing needs were filled in a timely manner. Conducted orientations for all new employees and ensured onboarding checklist was complete. Assisted in other Human Resources administrative tasks, such as managing employee benefits, recording time off and vacation, and completing check-ins with all new employees. Worked closely with the Social Committee to help with employee engagement efforts and planning company events. Maintained facilities management, including vendor contracts and relations, and facilitation of all office functions and services. Assisted with office expenses by auditing and tracking invoices, monitoring vendor accounts, negotiating prices, and assisting in copying and distributing other documents as required. Show less

Toronto, Ontario

Hired Personal Trainers and Fitness Managers for 20 clubs across Toronto (Unionized environment). High-volume and fast-paced recruitment environment. Ensured the recruitment process was a consistent and positive experience for all applicants. Sent regrets and offers to candidates. Adhered to all legislation, corporate policies, and Collective Agreements. Used an Applicant Tracking System (PeopleFluent) to manage candidates’ applications online. Posted and managed jobs online on multiple… Show more Hired Personal Trainers and Fitness Managers for 20 clubs across Toronto (Unionized environment). High-volume and fast-paced recruitment environment. Ensured the recruitment process was a consistent and positive experience for all applicants. Sent regrets and offers to candidates. Adhered to all legislation, corporate policies, and Collective Agreements. Used an Applicant Tracking System (PeopleFluent) to manage candidates’ applications online. Posted and managed jobs online on multiple websites and used Smashfly to re-promote postings on a weekly basis. Sourced candidates by attending career events across the city, hosting Career Open Houses at GoodLife Fitness clubs or virtual career information sessions, and utilizing connections at educational institutions. Conducted service calls for all new hires to ensure their onboarding process was up to company standards. Built relationships with stakeholders in order to understand recruitment needs of each club. Show less

Toronto, Ontario

Recruited and provided company standard onboarding, learning and development for all new front desk and sales associates. Approved payroll weekly for all front desk staff. Facilitated daily meetings, schedules, goal setting & performance appraisals for front desk and sales staff. Handled employee relations issues, such as discipline, termination, and complying with labour laws. Utilized the company’s HRIS system to enter and update employee data. Ensured club programs adhered to company… Show more Recruited and provided company standard onboarding, learning and development for all new front desk and sales associates. Approved payroll weekly for all front desk staff. Facilitated daily meetings, schedules, goal setting & performance appraisals for front desk and sales staff. Handled employee relations issues, such as discipline, termination, and complying with labour laws. Utilized the company’s HRIS system to enter and update employee data. Ensured club programs adhered to company standards including health and safety, client experience, group fitness, tanning and other club amenities. Reported ongoing equipment & facility maintenance. Responsible for client retention, including servicing client concerns. Assisted club General Manager with financial management, including achieving all club revenue (including achieving monthly membership sales targets), reducing club expenses and overall net KPI goals. Show less

Post-Graduate Diploma, Human Resources Management, Graduated With High Honours

This graduate certificate program was completed online on a part-time basis in order to continue working full-time in Human Resources.

Honours Bachelor Of Arts (Ba), Theatre And Drama Studies Specialist & English Major

Theatre and Drama Studies is a Specialist Honours program offered jointly with Sheridan College, which involves the study of plays.

Diploma, Acting

This program is offered jointly with University of Toronto Mississauga. It combines the intensive professional training of an acting.