Zenisca Kalugdan Email & Phone Number

Ottawa, On, Ca

Manotick

• Handled patient inquiries, both in-person and over the phone, providing excellent customer service and accurate information• Scheduled patient appointments and maintain the appointment calendar, while ensuring accurate and timely scheduling• Maintained electronic medical records system, updating patient information and ensuring accuracy and confidentiality• Assisted with basic office tasks such as answering emails, photocopying documents, and maintaining cleanliness at the front desk• Helped with billing and insurance claims, verifying patient information and processing payments

Canada

• Assisted members by possessing an in-depth knowledge of our systems to efficiently answer member questions, resolve member issues, make updates to member information, sell memberships, services, etc. • Efficiently handled incoming calls from members and potential members. This included answering the call, taking messages or booking appointments• Created a positive and non-judgmental environment for members by welcoming them into the facility with an approachable attitude resulting in high quality member experiences

Ottawa, Ontario, Canada

• Taught a variety of different techniques and dance styles to a dynamic group of students resulting in greater engagement and participation level• Evaluated student performance and suggested areas of improvement to provide the opportunity for them to reach their full potential• Implemented required changes to routines and schedules in order to accommodate student needs

Ottawa, Ontario, Canada

• Helped with exam preparation and processing by preparing scantrons and proctoring in-person exams• Graded exams and bonus assignments, and answered student questions regarding class content by email and through the Brightspace online learning platform• Booked one-on-one appointments with students who needed clarification concerning class content, upcoming exams, and for those who wanted to review assignment grades

Ottawa, Ontario, Canada

• Helped with student recruitment by taking part in information sessions and career fairs to connect with those interested in participating in an international internship that can be completed either in-person or virtually • Created presentations, postcards, social media content, and student outreach materials to further promote the International Internship Program to undergraduate students • Supported the Global Skills Opportunities program funded by Employment and Social Development Canada by reaching out to students with disabilities, low-income students, and Indigenous students, resulting in greater participation in meaningful work abroad programming

• Mentored students by sharing personal experience and establishing action plans whichresulted in higher level of skill, responsibility, self-discipline, and performance• Designed lesson plans accordingly to students’ skill level in order to help them meettheir objectives with respect to performance quality and technique• Taught beginner and intermediate level ballet classes to students through the use of avariety of structured plans for each class which lead to successful development of creativity and collaboration

Ottawa, Ontario, Canada

• Worked one-on-one with registered Paul Menton Centre students by arranging weekly tutoring lessons with students who required academic support in learning and understanding course material• Mentored students by integrating academic support with the development of effective learning strategies, resulting in enhanced study habits• Provided students support while coaching them on how to build the necessary skills to maximize the likelihood of future success and independence

Bachelor'S Degree With Co-Op Education, Health/Medical Psychology

Graduated with High Distinction

High School Diploma