Zenith Thoria Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

• Manage projects for leading Indian bank, allowing them to undertake global remittance business using custom white label solutions and new product development.• Align goals with executives on scheduling, budgeting and resource management.• Manage a team of 18 members which includes developers, QA and Product Managers. Handle the teams task allocations and escalations.• Designe Project Management cycles that consider various techniques & methodologies ofwaterfall, Agile & Scrum project management methods.• Oversaw the integration of the third party disbursement/remittance partners & NSDL API’sfor inward and outward remittance.• Responsible for implementing enhancements of New Products and altering nativejourneys/transaction flow by customizing deal booking, transaction booking & treasuryflow for Indian renowned bank.• Oversaw meetings for requirement gathering, sprint planning, retrospectives, project walk –throughs, daily scrum calls and status update sessions with clients, cross – functional teams,internal and external stakeholders.• Manage more than 50 client change requests while analyzing risk, payment tracking &quality of ongoing projects.• Create reports and trackers for monitoring and mitigating project risks, resource allocationand utilization, tracking sheets and project plans.• Responsible for scoping, planning, execution, resourcing and monitoring assigned projects. Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.

India

Full responsibility of proposal preparation for projects regarding innovative technologies and businesses:• Analysis and critical evaluation of business plans and technical documents related to innovative technologies and companies• Identification and presentation of Business Model and go-to-market strategy of product/service• Market analysis, including customer segmentation, market need, competing solutions, market barriers and FTO• Planning of the industrialisation and commercialisation activities including Risk Analysis, Work Plan, SWOT analysis, GANTT planning, Milestones and Budgeting• Management of relations with worldwide project stakeholders• Structuring of supply chain involving the preparation and negotiation of commercial agreements with industrial partners• Development of full financial plans for exploitation of project results • Project administrative management including financial and technical reporting of ongoing projects

Melbourne, Victoria, Australia

• Work with Real Estate companies in connecting utilities for tentative clients.• Coordinate with energy retailers and distributors for various properties.• Coordinate with NBN providers to get the connections up and running in time.• Follow up with Real Estate agents and Landlords to organise the temporary connections required at properties for rental and settlement purposes.• Get numbers and tariff codes for the meters of the property to be connected.• Refer to the relevant team based on their needs in case of property insurance or health insurance.

Melbourne, Victoria, Australia

• Handling inbound calls from existing members to answers queries regarding their Health Insurance.• Helping the member to get correct level of cover by uncovering their needs and requirements and suggesting most appropriate cover.• Advising members on claimable limit on services covered by their Health Insurance.• Providing members benefit estimate on procedure and services.• Providing members with information and explanations on benefits paid. • Helping members upgrade or downgrade their existing Insurance Policy.• Giving members quotes on their premium amount with different payment frequency.

Melbourne, Australia

Handling customer calls, emails and live chat queries with regards to our products and customer accounts• Providing customers with information and guidance as to how to access and use our products• Informing customers of promotions, campaigns and additional products• Promote the Company's products and services• Update customer notes to ensure accurate customer records are maintained• Escalate issues to supervisor as required• Handling customer contacts from all walks of life• Update customer account information as required• Ensure the needs of the customer are the primary focus at all times• Ensure all queries are thoroughly investigated and responded

Melbourne, Australia

Worked as a consultant for RASV to help them attract the target audience by means of agricultural technologies with automated machines as the theme. • Researched different agricultural technologies around the world • Developed marketing strategies for the technology target audience by means of agricultural technologies with automated machines as the theme • Suggestion on methods and techniques to make the technology more interactive for the people

Master'S Degree, Project Management, 3

Learned invaluable skills of Project Management such as Agile, Scrum and waterfall Methodologies. Along with different Management.

Bachelor Of Engineering (B.E.), Chemical Engineering, First Class

Well Versed in Chemical Engineering disciplines such as Mass Balance, Energy Balance, Fluid Transportation, Technology of Inorganic.