Direct all Information Technology operations. Lead strategic business planning, high-level project management, financial analyses, and tech ops. • Established PMO/Applications Development/Infrastructure departments that improved internal processes and enhanced productivity.• Responsible for creating strategic plans and programs to drive sustainable and safe growth in IT; create business processes, systems data, reporting, projects, product, marketing, budget management, sales support functions, services infrastructure for the group and managing the relationships with business partners• Responsibility for audit and vendor risk compliance; accountable for all IT compliance and regulatory rules and regulations regarding vendor management; makes decisions on the ultimate determination of vendor risk and/or acceptance of inherent risk and associated justification approved by IT executive management; acts as a “subject matter expert” and serves as a resource to senior management pertaining to all compliance, documentation, and audit response• Develop and manage an overall organizational performance accountability framework; establish, assess, benchmark, track and communicate appropriate organizational service and operational metrics and targets• Develop and manage an overall organizational communication framework internal to IT and executives; establish, facilitate, and monitor key organizational and operational meetings; reports and communiques with a focus on efficient and effective engagement • Develop mobile applications utilizing teams located in US, India, and China within financial, telecommunication, automotive, logistics, manufacturing, and supply chain/distribution industries.

Directed all technology functions for the world’s largest shipping firm. Led strategic business planning, high-level project management, financial analyses, and technical administration. Developed and mentored the IT team to exceed expectations; coached staff in technical problem solving, and professional skills.• Full accountability for IT investments and architectural decisions. Proactive in providing cost-effective solution-based alternatives, using technology that can support the strategic direction while fostering a culture promoting empowerment, growth, and a collaborative spirit within the IT department.• Built PMO providing standardized project delivery. Increased project delivery 82% and reduced project costs $350,000/year.• Built Applications Development team to reduce backlog by 75% and reduce department costs by $450,000/year.• Developed systems to interface data from business-unit production systems to corporate SAP systems (Transportation, WMS, financial, CRM, labor-tracking, ERP, MRP, HRIS, Business Intelligence solutions).• Managed EDI team which processed approximately 35,000 messages daily.• Deploy modern core services, including migration to cloud-based offerings where appropriate.• Deliver consumer-facing eCommerce solutions with centralized ERP and enterprise e-business implementations.

Directed all aspects of technical systems, services, and support. Aligned departmental strategies with corporate objectives; identified and resolved gaps in hardware technology. Led strategic continuity planning, budget reviews, financial administration, system migrations, network changes, and quality assurance.• Orchestrated the implementation of enterprise-wide ERP system for 4 locations (located in USA, Mexico) and 650 users. Achieved consolidated view of corporate budgets that dramatically reduced/effort to access critical information.• Realized annualized cost savings of $400K by developing an enterprise-wide financial data warehouse to integrate data from 10 disparate financial systems. • Lead PCI and Corporate Governance infrastructure efforts. Provide IT security policy.

Analyzed internal business requirements and project logistics, with a focus on integrating ERP systems and supporting corporate and retail divisions. Maintained full accountability for implementing e-commerce, B2B, CRM, supply chain management, and design dashboards to track performance.• Increased production deployment execution by 70% by improving overall operating efficiencies.• Reduced costs and expenses $600,000 annually by leading the re-implementation of Epicor ERP system.• Increased savings $250K annually by reengineering of network infrastructure, increasing uptime to 99.9%. • Reduced operational overhead costs $275,000/year by designing web portal permitting customers to view financial and CRM data.

Served as a consultant responsible for managing day-to-day operational aspects of a project and scope for multiple Fortune 500 companies. • Responsible for managing customer relationships within the US region by providing leadership and subject matter expertise during the sales process; delivering engagements on time and within budget; establishing, maintaining and expanding the customer base. • Develop solid project plans and models for delivery, identifying skill set needs, risks, dependencies and mitigation strategies

Senior Operating Executive with full accountability for directing the establishment of new processes, procedures and technologies to optimally support growth. Direct teams in designing, implementing and enhancing networks, systems, applications, to support more than 1200 agencies throughout United States, Mexico, Central/South America.• ‘Hands-on’ CIO and member of Executive team accountable for creating company’s growth strategy and vision. • Recognized for facilitating the growth of the company from small “Mom and Pop” to a leading international money transfer firm, with projected revenues of $230M in 2003 and annual growth rate of more than 60%.• Re-engineered network infrastructure increasing uptime from 60% to 99.99%. • Established corporate IT and security policies and procedures and implemented Disaster Recovery/Business Continuity strategy. Facilitated the deployment of 6 DS3 circuits to ensure fail-over and redundancy. • Built high-performance architecture, facilitating the increase of daily transactional orders from 12,000 to 40,000+.

Oversaw high-performing IT team that provided 24-hour user support. Partnered with senior management in strategic resource planning, expense forecasting, budget allocations, and cost control.• Senior management responsibility for strategic planning, implementation and administration of technical infrastructure, including applications development, systems, technical support and networks. • Key member of numerous global teams to design and implement technology and business strategies to increase efficiency throughout the organization and reduce costs.• Spearheaded the successful deployment of IT operations for this ABC Owned TV Station, resulted in yearly cost savings of $25M, increased customer satisfaction from 30% to 80%, and facilitated the growth of the station by 12%.• Directed the conversion, redesign and implementation of a $1.24M Newsroom Automation System, allowing the production of more feature-rich newscasts.• Managed the full project life cycle design, development and implementation of a $4M Video Automation System.• Member of the Disney Tomorrowland SAP Implementation Team.• Recruited as a member of the Disney Corporate IT Security Team to design Corporate Business Continuity/Disaster Recovery Preparedness plan.