Zenobia Mcfall Email & Phone Number

Cary, Nc

Create and submit drug specific adverse events/product complaint reports following FDA regulations. Conduct quality check and reconciliation of information, spelling, drug, manufacturer, and grammar included in the notations. Identify AE’s through the daily QC process and report any missing AE’s or PC’s to clinician and ultimately to the manufacturer. Ensure that any identified missing reports have been submitted and accounted for. Communicating with clinicians regarding questions or concerns with the content or quality of AE reporting. Collaborate effectively and efficiently with team members as well as other departments.

Cary, Nc

Lead for both the Corrective and Preventive Action (CAPA) and We Care Ticket programs in the Specialty Pharmacy. Collaborate with Pharmacy staff to ensure the proper documentation of operational errors and customer complaints, as well as the effective identification of root causes. Also, provide periodic training in root cause analysis for Pharmacy personnel. In addition, conduct internal audits of operational work flow, telephone interactions, information system documentation, and performance to key metric goals. Responsible for documenting the results of internal audits and reporting on opportunities for improvement to Executive Leadership. Also, regularly present at Quality Management Committee (QMC) meetings, train employees on Standard Operating Procedures (SOPs), support URAC Specialty Pharmacy Accreditation efforts & regulatory filing obligations, and support Program Managers in the launch and commercialization of new programs

Managed and developed staff through training, individual mentoring, and the development of professional development plans via annual evaluations. Established relationships with Providers and clinical staff to help facilitate access to pertinent clinical documentation required for utilization review. Also, organized and distributed clinical records to internal Nursing team. In addition, created an Electronic Medical Record (EMR) repository for each patient to facilitate appropriate billing, reporting, and record-keeping. Also, provided support for reporting, the plan of treatment review and claim review while communicating status information internally to all levels of the organization.

• Maintained daily physician and patient schedules while interfacing directly with a diverse population of patients, responding to various inquires and concerns. Provided patient care coordination according to the Provider’s orders for additional testing, prior authorizations, and secondary consults. Ensured the quality control of laboratory procedures, equipment functionality, and regulatory compliance. Also, utilized proficiency in Microsoft Office suite to aid data entry and documentation of electronic records

Maintained daily physician and patient schedules while answering, transferring, and directing incoming calls using a computerized database for information access. Assisted callers with identifying & reaching the proper point of contact based on need or request. Responsible for patient check-in and check-out as well as data entry for patient information. Also, verified patient insurance eligibility and managed multi-line phone system.

Bachelor'S Degree, Non-Profit/Public/Organizational Management

Bachelor Completion Program, Organizational Management/Healthcare, 2010

Associate Of Arts And Sciences (A.A.S.), Medical Office Management/Administration