Zenobia Bharmal Email & Phone Number

Responsible for managing and providing strategic oversight for operational systems used to deliver the UK’s leading Film festival, London Film Festival, and regular programming. Providing logical, solution based and analytical approach to key business workflows in Festivals team such as streamlining delivery process for web content and digital screening files delivery for both BFI Player, BFI website and Shift72 and the accreditation process on lead system Artifax. Persistently… Show more Responsible for managing and providing strategic oversight for operational systems used to deliver the UK’s leading Film festival, London Film Festival, and regular programming. Providing logical, solution based and analytical approach to key business workflows in Festivals team such as streamlining delivery process for web content and digital screening files delivery for both BFI Player, BFI website and Shift72 and the accreditation process on lead system Artifax. Persistently challenge existing workflows in order to create more streamlined workflows. Proven record of working with a range of stakeholders to deliver difficult change, managing to change the hearts of minds of the difficult stakeholders into keen adopters. Creator of inclusive methods of communication to adopt for all individuals at different stages of change journey. Show less

London, United Kingdom

IT Systems and Facilities Officer in an organisation with offices in 32 countries. My role has expanded to include project and change management, and policy work. • Successfully created a values-based change management process and toolkit for moderate to major changes. This includes new project plan, communications plan and terms of reference template and a new process for signing off on change projects• Supported formation of flagship internal Change Programme for 2019/2020… Show more IT Systems and Facilities Officer in an organisation with offices in 32 countries. My role has expanded to include project and change management, and policy work. • Successfully created a values-based change management process and toolkit for moderate to major changes. This includes new project plan, communications plan and terms of reference template and a new process for signing off on change projects• Supported formation of flagship internal Change Programme for 2019/2020 consisting of a dozen separate projects• Oversaw procurement and installation of new Video Conferencing facilities on time and under budget• Worked as part of a cross organisational team to deliver WFD component of the Women of the World conference in the House of Common• Successfully negotiated with and contracted high end hotels into corporate agreement with organisation. Persuaded companies to provide lower cost per night and more flexible cancellation terms• Led steering group to tender for a CRM system, managed key requirements from different stakeholders• Successfully managed relationship with more than a dozen high value suppliers including Travel Management company and third-party IT Support • Oversaw the procurement and implementation of high value systems, equipment and software• Effectively delivered and designed a new method of IT induction delivery on SharePoint • SharePoint Development work on both classic and modern Sharepoint sites• Achieved IATI compliance for organisation • Office 365 Adminstration• Supported new starter and leaver process Show less

London, United Kingdom

• Provided support for the IT, Data and Systems team as an administrator. Coordinated events, project managed high priority IT projects and ordered IT kit for Ark Central staff. • Acted as a key contact for IT, Systems and Data team and managed diary for CIO, Head of Data and the Head of Systems.• Project managed Wireless Upgrade over 20 schools and successfully coordinated LGfL and IT field staff to implement Bandwidth Upgrades. Investigated why schools are facing errors and solve them… Show more • Provided support for the IT, Data and Systems team as an administrator. Coordinated events, project managed high priority IT projects and ordered IT kit for Ark Central staff. • Acted as a key contact for IT, Systems and Data team and managed diary for CIO, Head of Data and the Head of Systems.• Project managed Wireless Upgrade over 20 schools and successfully coordinated LGfL and IT field staff to implement Bandwidth Upgrades. Investigated why schools are facing errors and solve them or escalate it to the relevant suppliers therefore developing strong relationship with external stakeholders.• Facilitated the implementation of Office 365 in over 20 schools. Coordinated and attend project kick off meetings with Principals and Finance Directors and talked them through the migration process and acted as point of contact for any questions. Once the migration had taken place, I visited schools to ensure that the changes had taken place and identify the snags that have taken place • Raised purchase orders for IT consultancies, IT products and systems. • Oversaw Redstor implementation at over 20 schools and created an escalation process • Liaised with various suppliers to procure IT kit and facilitate project work. Initiated weekly meetings with XMA in order to ensure a smooth transition process • Created pre-reads for meetings and confidently took high level minutes of meetings attended by key stakeholders; selected action points to take away from meetings• Wrote well written communications that were sent to key stakeholders within schools Show less

Responsible for providing first line HR Oracle support for 900 franchised restaurants. Role expanded to be a PMO for the People team • Liaised with HR, Resourcing and Rewards to coordinate projects within the People function • Managed the Franchisee Admin inbox and Responded to over 100 email requests per week from restaurant based staff and Franchisees • Handled confidential and sensitive information appropriately• Operated as an administrator for a cross-departmental… Show more Responsible for providing first line HR Oracle support for 900 franchised restaurants. Role expanded to be a PMO for the People team • Liaised with HR, Resourcing and Rewards to coordinate projects within the People function • Managed the Franchisee Admin inbox and Responded to over 100 email requests per week from restaurant based staff and Franchisees • Handled confidential and sensitive information appropriately• Operated as an administrator for a cross-departmental team• Processed TUPEs (Transfer of Undertakings) on Oracle• Used Oracle to process HR changes for store based employees• Collaborated well with different departments such as Payroll, IT and Rewards for the 2015 National Minimum Wage and 2016 Living Wage projects Became the point of contact for over 100 Franchisee in order to resolve any technical or system related issues that they were experiencing. • Organised and maintained diaries. Scheduled meetings, telephone conferences and appointments and facilitated their setup• Assisted with preparing the materials for meetings• Office organisation and management such as meeting and greeting guests and buying stationary for the team;• Took minutes of meetings and identified action points Show less

Working as a researcher for a pilot TV show was a very interesting experience. In order for a concept such as this to work, it takes drive from everyone involved and therefore it was a position that required everyone to have a lot of persistence and dedication to getting it together. The TV show itself was titled 'Heart of the Matter' and it was a panel show that consisted of people discussing topics that are not usually discussed by the African community such as Female Genital… Show more Working as a researcher for a pilot TV show was a very interesting experience. In order for a concept such as this to work, it takes drive from everyone involved and therefore it was a position that required everyone to have a lot of persistence and dedication to getting it together. The TV show itself was titled 'Heart of the Matter' and it was a panel show that consisted of people discussing topics that are not usually discussed by the African community such as Female Genital Mutilation and Alternative Gods.• carried out research for the topic of Alternative Gods using various sources and created various reports• persistently contacted potential panelists and sources of information via phone and email• organised meetings with potential panelists • carried out non-biased research interviews• liaised with panelists' support staff and entourage to ensure ease of participation• worked on the day of filming• greeted both panelists and audience members• undertook any other requests asked of me Show less

• directed students and guardians to correct location• communicated effectively with students, parents and lecturers• provided emotional support to both parents and students • represented and promoted the English department and University as a whole• worked with team in order to make sure there were no problems on the day• took tours • made sure venue was clean

I was in charge of communications at StudentVoice. It was essential that I kept up to date with current Educational changes and used social media to update the StudentVoice members to these changes. • Worked creatively with social media, such as Facebook and Twitter, by using Hootsuite • Wrote E-Bulletins using Mailchimp • Researched changes in the education sector by monitoring broadsheets and the BBC• Wrote well-written blog posts on changes in education. • Worked… Show more I was in charge of communications at StudentVoice. It was essential that I kept up to date with current Educational changes and used social media to update the StudentVoice members to these changes. • Worked creatively with social media, such as Facebook and Twitter, by using Hootsuite • Wrote E-Bulletins using Mailchimp • Researched changes in the education sector by monitoring broadsheets and the BBC• Wrote well-written blog posts on changes in education. • Worked remotely and independently • Trained new interns and staff• Communicated with staff and teachers via email• Writing and editing website content• Used Google Analytics to monitor web traffic• Used Google Adwords to attract a bigger audience Show less

I, and two others, were in charge of using Google Adwords, Google Anayltics and the website itself to increase the number of visitors to the site.• Used the $329 Google Adwords grants to bid for adwords that would increase visitors to the site; • Used Google analytics to analyse search terms used to access the Small Charities Coalition website and the stream of visitation• Worked with two other colleagues in this role so we delegated tasks according to our strengths and as a I… Show more I, and two others, were in charge of using Google Adwords, Google Anayltics and the website itself to increase the number of visitors to the site.• Used the $329 Google Adwords grants to bid for adwords that would increase visitors to the site; • Used Google analytics to analyse search terms used to access the Small Charities Coalition website and the stream of visitation• Worked with two other colleagues in this role so we delegated tasks according to our strengths and as a I was an English student, much of the web content editing fell to me• Edited the web content on the Small Charities Coalition website and made it more dynamic and easier for search engines to pick up on it. • Wrote reports to my supervisor show the changes made and successes. Show less