Zen Van Loan, Ms, Ctcd, Ctcm Email & Phone Number

Round Rock, Tx, Us

Austin, Texas, Us

Austin, Texas, Us

Our vision is to make Austin a world-class city in advancing the understanding, capabilities, usage, and positive impact of AI by coordinating the collective AI design, development, engineering, application, and education expertise in Austin and by leveraging Austin’s culture of innovation, creativity, and collaboration.

Austin, Texas, Us

Senior Program Specialist at TWC • Champion Strategic Human Capital Initiatives through AI & Enterprise-Wide Data Analytics. • Head all Workforce Development Division AI and Data Analytics initiatives.• Provide data analytic-based consulting to departments, program staff, and Senior and C-Suite leadership of the Texas Workforce Commission to optimize program outcomes.• AI Implementation Lead responsible for integrating GPT AI technology in the website redesign project, focusing on enhancing accessibility and ensuring consistency throughout the site. • Write and evaluate workforce management grants.• Conduct thorough assessments of AI and Data Analytics tools and recommend best practices and training to increase program efficiency.• Collaborate with cross-functional teams to implement AI-driven solutions, resulting in improved user experience and streamlined processes.

San Marcos, Tx, Us

• Develop, implement, and instruct interactive online courses on workforce development topics.• Design and deliver curriculum and assessments to enhance students' understanding and application of workforce development principles. • Advise teams to enhance the Department of Organization, Workforce, and Leadership Studies (OWLS) curriculum and leadership knowledge. • Collaborate with other faculty and staff to improve the effectiveness of the workforce development program and promote student success.• Utilize instructional technology and learning management systems to enhance student learning and engagement.• Participate in departmental meetings, committees, and other service activities to support the academic and administrative functions of the university.

● Career Consultant Company for Military and their families specializing in personal branding, resume writing, social media profiles, job search strategies, and new career identification. www.MOStoJobs.com #femalefounder

• Led expansion efforts for the Citizen Soldier for Life program, growing a single office building into seven locations across Texas and offices in every state. • Developed and implemented strategic direction for multiple regional career programs, resulting in a 60% increase in program saturation.• Maintained and managed over 12,000 employment-related relationships on social media platforms.• Analyzed data to create data-driven business cases on diversity, budget, and training metrics.• Created and delivered training and leadership curricula for employers and the military to bridge the gap between hiring and organizational diversity strategies, including apprenticeships and direct hires.• Acted as a strategic partner and liaison for various corporate leaders to adopt and grow corporate diversity programs that include qualified veterans and military spouses.• Presented and marketed at employer, community, military, state, and government events.• Executed all workforce, career, and industry-based partnerships and learning initiatives.• Established strong business relationships with Veteran service organizations, employers, and the public to ensure diverse employment opportunities for veterans, spouses, and youth.• Justified and reported on grant data and metrics to ensure grant funding continued.• Collaborated with Austin Community College and other educational entities to provide STEM employment opportunities through degrees, certifications, and apprenticeships.

Austin, Texas, Us

• Developed and implemented ongoing certification and legal training programs for executive, management, and county employees, ensuring full compliance with regulatory requirements.• Authored policy and procedure manuals and training modules, updating them regularly to reflect changes in legislation and regulations.• Created comprehensive training courses and trained trainers to deliver these programs in both virtual and in-person formats.• Provided training and guidance to enhance organizational policies and procedures in human resources, safety, and financial management.

● Trained Human Resource medical benefits call center trained 150 representatives; in addition, trained technical tools to non-technical users ● Responsible for the metrics of the call center from inception to launch Trained the Trainers and coached them on best practices, HR policies, etc

● Analyzed each department's training needs and designed training modules that implemented strategic business practices and organizational behavior training concepts based on needs analysis for county-wide medical Health & Human Services.

Arlington, Tx, Us

• Conducted a comprehensive evaluation of Diversity and Inclusion, Human Resource, and administrative policies resulting in the successful refocusing of the corporation towards improved efficiency and productivity.• Developed and implemented strategic training programs for key personnel in Texas and across the US on emergent policies, ensuring organizational compliance and readiness.• Directed the rebuilding and restructuring of the Organizational Development & Training department, streamlining operations and improving overall effectiveness.• Utilized data-driven analysis and best practices to develop and implement innovative training programs and initiatives, resulting in improved employee performance and engagement.• Fostered a culture of continuous learning and development by creating and promoting professional development opportunities and programs for all employees.

Ms, Public Administration

Ms, Human Resource Management

Bachelor Of Science (Bs), Human Resources Management/Personnel Administration, General

Executive Certificate, Data Literacy And Evidence Building Executive Certification