- Recruited by Avance Consulting

Client Intake - I intake all clients and income verify them. I also conduct client interviews and schedule clients for work days. I provide input on what changes can be made to our processes and programs and assist with grant writing.

Client Intake - I intake all clients and income verify them. I also conduct client interviews and schedule clients for work days. I provide input on what changes can be made to our processes and programs and assist with grant writing. During my time as a fellow, I also assisted with social media.

Customer service - Helped customers with any issues with orders, returns, or sizing inquiries.

I assisted the head professor with grading and classroom lessons. I also had the pleasure of teaching two classes.

* Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
* Worked closely with front-end staff to assist customers.
* Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
* Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
* Properly verified customer identification for alcohol or tobacco purchases.
* Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
* Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
* Wrapped items and bagged purchases properly to prevent merchandise breakage.
* Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
* Helped customers find specific products, answering questions and offering advice.
* Welcomed customers, offering assistance to help find necessary store items.
* Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.

* Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
* Processed returned items, checking against store's established return timeframes.
* Escalated customer concerns, store issues and inventory requirements to supervisors.
* Consulted with customers to determine best methods to resolve service and billing issues.
* Reviewed customer data to assess current issues and determine potential solutions.
* Reviewed account and service histories to identify trends and issues.
* Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
* Informed customers about billing procedures, processed payments and provided payment option setup assistance.
* Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
* Kept abreast of rapidly evolving telecommunication realm to provide exceptional support, develop proactive issue resolutions, and share benefits of new technologies.
* Addressed customer service inquiries quickly and accurately.

* Train and develop new sales associates on POS system and key sales tactics.
* Review exchange/return receipts Completing markdowns, and controlling internal and external shrink C Spire.
* Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
* Managed revenue strategies, sales and customer engagement tactics
* Maintained productive relationships with existing customers through exceptional follow-up after sales.
* Greeted incoming customers and provided expert sales and service to drive revenue.
* Introduced customers to new offerings and updated accounts.
* Provided training on appropriate product selection.
* Fostered relationships with customers to expand customer base and enhance loyalty and retention.
* Retained customers by addressing and resolving concerns in knowledgeable and speedy fashion.
* Listened to customers to understand needs and refer to optimal services.
* Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

* Run the cash register and make deposits up to $500
* Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
* Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

I had to produce commercials, edit videos, and update all of our social medias.