💡 Sales Coordinator: Responsible for the management of the Sales Outbound operations: Team management, creation and schedule of activities. Sales pipeline analysis and report generation of sales activity data. Responsible for the management of all the assistance process through instant messaging platforms as Zendesk / Whatsapp / Instagram and Facebook💼 Operational Data Analyst: Specializing in leveraging data to optimize business operations, I analyze key metrics, develop and improve processes and tools, and drive strategic decisions to enhance organizational efficiency🌎 Tour Leader with 5 years of experience in the Travel sector. In charge of development and management of exclusive travel packages for customers🧠 I'm an open minded outgoing person with the will to continue to grow and learn, both humanly and professionally. I'm constantly looking for new experiences and challenges in order to increase my personal know-howSkilled in Problem Solving, Process Development, Data Analysis, Team Building, Communication and Project Development.Passionate of Data and Process, Marketing, Social media Communication and Financial sector. All sectors that can be used to enhance a project and reach new aims and targets.
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Business Operations LeadWeroad -
Sales And Cc Operations CoordinatorWeroad -
Sales Lead CoordinatorWeroad Oct 2023 - Present• Manage and lead the Outbound Sales Team, ensuring they meet and exceed sales targets while fostering a collaborative and high-performance culture• Data Analysis: Mantain a vigilant watch on market trends and utilize data analysis to extract actionable insights, enabling informed decision-making, and continuous improvement in sales strategies and processes• Sales Strategy: Develop, create, and schedule sales activities across a variety of channels to reach our target audience… Show more • Manage and lead the Outbound Sales Team, ensuring they meet and exceed sales targets while fostering a collaborative and high-performance culture• Data Analysis: Mantain a vigilant watch on market trends and utilize data analysis to extract actionable insights, enabling informed decision-making, and continuous improvement in sales strategies and processes• Sales Strategy: Develop, create, and schedule sales activities across a variety of channels to reach our target audience effectively• Process Enhancement: Implement and refine business processes to streamline operations, increase efficiency, and ensure a wow customer experience.• AI Chatbot Implementation: Led the end-to-end development and implementation of the AI-powered Zendesk ChatbotLeading WeRoad to be the first Italian company to use it Show less -
Sales SpecialistWeroad Sep 2023 - Nov 2023•Manage the Outbound Sales Team and data analysis•Create and schedule Outbound activities in various channels•Implement and improve business process, so as to make operations cleaner•Support B2B business and process• Provide customers assistance and lead conversion, on multichannel platform through all major Sales channels (Facebook, Instagram, Zendesk, Whatsapp, phone, and more);• Constantly monitoring the trend of sales;• Maintaining and updating an efficient sales… Show more •Manage the Outbound Sales Team and data analysis•Create and schedule Outbound activities in various channels•Implement and improve business process, so as to make operations cleaner•Support B2B business and process• Provide customers assistance and lead conversion, on multichannel platform through all major Sales channels (Facebook, Instagram, Zendesk, Whatsapp, phone, and more);• Constantly monitoring the trend of sales;• Maintaining and updating an efficient sales pipeline and record of interaction with customers; Show less -
Sales AssistantWeroad Mar 2023 - Oct 2023Milan, Lombardy, Italy• To highlight and promote the products and services offered, indentifyingcustomers' needs to ensure they have the best experience;• Provide customers assistance and lead conversion, on multichannel platform through all major Sales channels (Facebook, Instagram, Zendesk, Whatsapp, phone, and more);• Constantly monitoring the trend of sales;• Maintaining and updating an efficient sales pipeline and record of interaction with customers; -
B2B Sales AccountUtravel Nov 2022 - Mar 2023• Contact management and Web, Social assistance for Travel Agencies• Search and selection of Companies, Startup, to be included in the Partner list for commercial agreements -
Sales AccountUtravel Apr 2022 - Mar 2023• Customer satisfaction monitoring for all company products and services• Assistance in problem solving and brainstorming solutions to existing issues• Knowledge, Promotion and Sale of company products -
Tour LeaderUtravel Apr 2022 - Mar 2023• Organization and management of the group and activities• Definition of agreements with suppliers and local partners• Problem solving and multitasking skills• Constant management of the various Social Media profiles -
Event ManagerComune Di Bologna May 2014 - Mar 2023Bologna• Strategic Event Management: Led successful city-wide to regional events, ensuring seamless logistics for memorable attendee experiences while meeting objectives.• Partnership Maximization: Cultivated strong collaborations with stakeholders, vendors, and sponsors, optimizing resources and amplifying event impact through effective contract negotiation and budget management.
Marco Zerbini Education Details
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Ipssar Orio Vergani100/100
Frequently Asked Questions about Marco Zerbini
What company does Marco Zerbini work for?
Marco Zerbini works for Weroad
What is Marco Zerbini's role at the current company?
Marco Zerbini's current role is Business Operations Lead.
What schools did Marco Zerbini attend?
Marco Zerbini attended Ipssar Orio Vergani.
Who are Marco Zerbini's colleagues?
Marco Zerbini's colleagues are Gianluca Di Francesco, Lovonne Cornelieus, Jaime Alejandro Gonzalez Diaz, Niccolò Brollo, Marco Milani, Bill Gneiser, Dario Telese, Ph.d..
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