Marco Zerbini Email & Phone Number

• Manage and lead the Outbound Sales Team, ensuring they meet and exceed sales targets while fostering a collaborative and high-performance culture
• Data Analysis: Mantain a vigilant watch on market trends and utilize data analysis to extract actionable insights, enabling informed decision-making, and continuous improvement in sales strategies and processes
• Sales Strategy: Develop, create, and schedule sales activities across a variety of channels to reach our target audience… Show more
• Sales Strategy: Develop, create, and schedule sales activities across a variety of channels to reach our target audience effectively
• Process Enhancement: Implement and refine business processes to streamline operations, increase efficiency, and ensure a wow customer experience.
• AI Chatbot Implementation: Led the end-to-end development and implementation of the AI-powered Zendesk ChatbotLeading WeRoad to be the first Italian company to use it Show less

• Manage the Outbound Sales Team and data analysis
• Create and schedule Outbound activities in various channels
• Implement and improve business process, so as to make operations cleaner
• Support B2B business and process
• Provide customers assistance and lead conversion, on multichannel platform through all major Sales channels (Facebook, Instagram, Zendesk, Whatsapp, phone, and more);
• Constantly monitoring the trend of sales;

Milan, Lombardy, Italy

• To highlight and promote the products and services offered, indentifyingcustomers' needs to ensure they have the best experience;
• Provide customers assistance and lead conversion, on multichannel platform through all major Sales channels (Facebook, Instagram, Zendesk, Whatsapp, phone, and more);
• Constantly monitoring the trend of sales;
• Maintaining and updating an efficient sales pipeline and record of interaction with customers;

• Contact management and Web, Social assistance for Travel Agencies
• Search and selection of Companies, Startup, to be included in the Partner list for commercial agreements

• Customer satisfaction monitoring for all company products and services
• Assistance in problem solving and brainstorming solutions to existing issues
• Knowledge, Promotion and Sale of company products

• Organization and management of the group and activities
• Definition of agreements with suppliers and local partners
• Problem solving and multitasking skills
• Constant management of the various Social Media profiles

Bologna

• Strategic Event Management: Led successful city-wide to regional events, ensuring seamless logistics for memorable attendee experiences while meeting objectives.
• Partnership Maximization: Cultivated strong collaborations with stakeholders, vendors, and sponsors, optimizing resources and amplifying event impact through effective contract negotiation and budget management.