Zerian Williams Email & Phone Number

Nashville, Tennessee, United States

• Analyzed and tailored therapy plans for over 200 clients, enhancing personalized care and achieving a 95% satisfaction rate, showcasing analytical and client-focused skills. • Enhanced client trust and confidentiality, ensuring sensitive information was handled with utmost discretion, paralleling the importance of data privacy and security in cybersecurity. • Collaborated effectively with a multidisciplinary team to optimize client outcomes, showing teamwork and communication skills essential for cross-functional cybersecurity efforts.

Nashville, Tennessee, United States

• Monitored and analyzed 50+ potential security threats and vulnerabilities monthly using advanced threat intelligence tools, enhancing system security. • Successfully managed software deployment for 200+ workstations using Microsoft Intune and Azure, improving system reliability and user satisfaction. • Set up and configured network hardware for the entire office, supporting 100+ users and ensuring 99.9% network uptime. • Devised PowerShell scripts to automate 20+ routine administrative tasks, boosting system efficiency by 30%.

Murfreesboro, Tennessee, United States

• Leveraged local market expertise to advise clients on buying and selling properties, consistently meeting client needs and preferences. • Negotiated contracts and terms, successfully closing deals that maximized client satisfaction and financial outcomes. • Utilized technology and social media platforms to streamline the buying and selling process, improving efficiency and client communication.

Nashville, Tennessee, United States

• Responded to over 500 IT helpdesk tickets monthly, demonstrating strong problem-solving skills and a high level of customer service, critical in identifying and mitigating potential security incidents. • Track & fulfilled request through ticketing system. • Troubleshoot various network issues.