In my current role as Retail Sales Manager at Mega Wine Spirit, I lead a team of sales associates and oversee all aspects of retail operations. I am responsible for developing and implementing sales strategies, managing inventory levels, and ensuring exceptional customer service. Also, I am responsible for providing retail customers with detailed advice regarding wine selections and solutions to wine and food pairings, situational wine needs, and encourage customers to try options that may have not yet been under considerationI am passionate about the wine industry and am always looking for opportunities to expand my knowledge and expertise. I hold WSAT Level 2, and regularly attend industry events and conferences.WSET Level 3 Student