Zachary Ernst Email & Phone Number

Baltimore, Md, Us

Rosemont, Il, Us

St Louis, Missouri, Us

● Worked closely with Consultants and Agile Coaches to help guide the CARS application team through the transition from waterfall to agile development.● Developed positive relationships with product owners leading to better communication between the product owner and the scrum team.● Facilitated a scrum of scrums geared towards promoting better teamwork between scrum masters and better communications between teams on the train as well as promoting a focus on agile principles. ● Successfully mediated inter-team conflicts.● Leveraged JIRA tools to provide accurate team scrum board, and sprint burn down charts allowing the team to accurate access their progress and to give visibility into areas that the team needs additional support.● Conducted Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings while working with our Agile Coach to improve the value of each of these ceremonies.● Removed impediments and protected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements.

St Louis, Missouri, Us

● Updated, created, and executed test scripts for validation, regression and performance testing.● Worked closely with the development and the customer to ensure successful and timely completion of the CARS 2.0 UAT.● Worked with business analyst to provide estimates for testing timeline for new developments. ● Collaborated with management and development to provide the customer with release notes for the CARS 2.0 deployment relating development deliverable to a business audience.● Assisted development in updating Use Case documentation as to reflect new requirements.● Developed test strategy and participated in test planning discussions.● Successfully collaborated with the customer to develop a repeatable analysis, testing and development process for major initiative to allow for better estimates and more focused and accurate testing for future implementations.

St Louis, Missouri, Us

● Developed an improved workflow between the production support and development allowing for a better experience for end users. ● Provided level 3 support to CARS end users ensuring agencies were able to enter transactions and validate their balances ultimately leading to the successful publishing of the MTS each month and the publishing of the Combined Statement.● Successfully, planned and led the deployment of a major release (CARS 1.1.1) into production.● Proposed and created a monthly metric report to better track user issues to provide data points regarding application stability and heavy usage periods.● Reviewed SOPs to determine current relevance and identified what updates would be required to ensure compliance with fiscal service documentation standards and security methods.● Designed and provided new employee training as well as several training sessions to ensure well rounded knowledge of all testers and production support members.

New York, New York, Us

• Tested, implemented, documented and provided training for all software and hardware changes to systems in HBC stores across Canada• Worked closely with RF team in testing and implementing Shoe Locator software update.• Introduced new hardware and software technologies into HBC stores and implementation of store systems in new and renovating stores• Oversaw the IT installation of technology and systems in new stores and renovations from floor-plan through to production, hardware procurement, statement of work and vendor management • Active participant in the assessment of applications, systems and/or hardware under consideration for purchase and integration• Provided third level support for the store systems ensuring the store’s ability to serve customers• Liaised between store and retail business users along with development to resolve issues and work toward acceptable and effective solutions for all parties.

Clayton, Missouri, Us

• Provided Software Support for an Applicant Tracking Systemo Investigated and resolved bugs in the application, Microsoft Windows, a Microsoft Outlook plug-in, and an Internet Explorer plug-in using a variety of troubleshooting techniques including making changes to the Windows Configuration using the Windows Registry Editor and the Windows Command Prompt.o Managed a trouble ticket queue, resolving trouble tickets and escalating tickets to the development team, while meeting or exceeding customer expectations.o Worked directly with the development team to prioritize bugs and customizations in the Scrum improving communication between the customers and the developers leading to a faster resolution of the customers needs.• Provided Internal IT Support, investigated and resolved internal computer issues in Windows 7 systems and Toshiba IP telephony improving employee productivity by avoiding an average 48 hours wait for support. • Identified shortcomings in the software’s error messages, proposed implemented changes to the software that reduced support cost and increase customer satisfaction

• Provided customer support for multiple corporate entities under Front Door LLC, with locations in St. Louis, Missouri, Davenport, Iowa, and Grand Cayman Island including commercial and residential tenants • Provided support of Cisco Call Manager and Mitel phone systems• Provided network support as well as cable and satellite television support.• Responsible for IT support to hotel systems, including Micros, Opera, and Inncomm• Shipped network and satellite television parts internationally to Grand Cayman.• Successfully deployed the IT infrastruction of a thirty-six million dollar restoration of a premier hotel in Davenport, Iowa on-schedule and on-budget• Liaised with third party vendor providing thin client virtual computing • Maintained company websites and a Sharepoint to facilitate corporate activity• Installed POS system for a Restaurant

Master Of Engineering - Meng, Energy Systems Engineering

Bachelor'S Degree, Archaeology