Zachary Ernst's Location
Greater Chicago Area, United States, United States
Zachary Ernst's Contact Details
Zachary Ernst work email
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Zachary Ernst personal email
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About Zachary Ernst
Energy Engineer with a focus in renewable energy. Experienced professional with demonstrated analytical and leadership skills.
Zachary Ernst Work Experience Details
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Senior Scrum MasterConstellation Oct 2021 - PresentBaltimore, Md, Us -
Scrum MasterIntelligent Medical Objects (Imo) Jul 2021 - Oct 2021Rosemont, Il, Us -
Scrum MasterFederal Reserve Bank Of St. Louis Oct 2018 - Jul 2021St Louis, Missouri, Us● Worked closely with Consultants and Agile Coaches to help guide the CARS application team through the transition from waterfall to agile development.● Developed positive relationships with product owners leading to better communication between the product owner and the scrum team.● Facilitated a scrum of scrums geared towards promoting better teamwork between scrum masters and better communications between teams on the train as well as promoting a focus on agile principles. ● Successfully mediated inter-team conflicts.● Leveraged JIRA tools to provide accurate team scrum board, and sprint burn down charts allowing the team to accurate access their progress and to give visibility into areas that the team needs additional support.● Conducted Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings while working with our Agile Coach to improve the value of each of these ceremonies.● Removed impediments and protected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements. -
Quality Assurance EngineerFederal Reserve Bank Of St. Louis Jan 2017 - Mar 2020St Louis, Missouri, Us● Updated, created, and executed test scripts for validation, regression and performance testing.● Worked closely with the development and the customer to ensure successful and timely completion of the CARS 2.0 UAT.● Worked with business analyst to provide estimates for testing timeline for new developments. ● Collaborated with management and development to provide the customer with release notes for the CARS 2.0 deployment relating development deliverable to a business audience.● Assisted development in updating Use Case documentation as to reflect new requirements.● Developed test strategy and participated in test planning discussions.● Successfully collaborated with the customer to develop a repeatable analysis, testing and development process for major initiative to allow for better estimates and more focused and accurate testing for future implementations.
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Production Support Analyst/Qa Testing EngineerFederal Reserve Bank Of St. Louis Apr 2015 - Jan 2017St Louis, Missouri, Us● Developed an improved workflow between the production support and development allowing for a better experience for end users. ● Provided level 3 support to CARS end users ensuring agencies were able to enter transactions and validate their balances ultimately leading to the successful publishing of the MTS each month and the publishing of the Combined Statement.● Successfully, planned and led the deployment of a major release (CARS 1.1.1) into production.● Proposed and created a monthly metric report to better track user issues to provide data points regarding application stability and heavy usage periods.● Reviewed SOPs to determine current relevance and identified what updates would be required to ensure compliance with fiscal service documentation standards and security methods.● Designed and provided new employee training as well as several training sessions to ensure well rounded knowledge of all testers and production support members.
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Store Implementation And Support AnalystHudson'S Bay Company May 2013 - Apr 2015New York, New York, Us• Tested, implemented, documented and provided training for all software and hardware changes to systems in HBC stores across Canada• Worked closely with RF team in testing and implementing Shoe Locator software update.• Introduced new hardware and software technologies into HBC stores and implementation of store systems in new and renovating stores• Oversaw the IT installation of technology and systems in new stores and renovations from floor-plan through to production, hardware procurement, statement of work and vendor management • Active participant in the assessment of applications, systems and/or hardware under consideration for purchase and integration• Provided third level support for the store systems ensuring the store’s ability to serve customers• Liaised between store and retail business users along with development to resolve issues and work toward acceptable and effective solutions for all parties. -
Technical Support AnalystSendouts Jan 2012 - Nov 2012Clayton, Missouri, Us• Provided Software Support for an Applicant Tracking Systemo Investigated and resolved bugs in the application, Microsoft Windows, a Microsoft Outlook plug-in, and an Internet Explorer plug-in using a variety of troubleshooting techniques including making changes to the Windows Configuration using the Windows Registry Editor and the Windows Command Prompt.o Managed a trouble ticket queue, resolving trouble tickets and escalating tickets to the development team, while meeting or exceeding customer expectations.o Worked directly with the development team to prioritize bugs and customizations in the Scrum improving communication between the customers and the developers leading to a faster resolution of the customers needs.• Provided Internal IT Support, investigated and resolved internal computer issues in Windows 7 systems and Toshiba IP telephony improving employee productivity by avoiding an average 48 hours wait for support. • Identified shortcomings in the software’s error messages, proposed implemented changes to the software that reduced support cost and increase customer satisfaction -
It ManagerFrontdoor Llc Sep 2010 - Jan 2012• Provided customer support for multiple corporate entities under Front Door LLC, with locations in St. Louis, Missouri, Davenport, Iowa, and Grand Cayman Island including commercial and residential tenants • Provided support of Cisco Call Manager and Mitel phone systems• Provided network support as well as cable and satellite television support.• Responsible for IT support to hotel systems, including Micros, Opera, and Inncomm• Shipped network and satellite television parts internationally to Grand Cayman.• Successfully deployed the IT infrastruction of a thirty-six million dollar restoration of a premier hotel in Davenport, Iowa on-schedule and on-budget• Liaised with third party vendor providing thin client virtual computing • Maintained company websites and a Sharepoint to facilitate corporate activity• Installed POS system for a Restaurant
Zachary Ernst Skills
Technical Support
Networking
Customer Satisfaction
Sourcing
Training
Sharepoint
Consulting
Troubleshooting
R
Ansys
Zachary Ernst Education Details
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Northeastern UniversityEnergy Systems Engineering -
Washington University In St. LouisArchaeology
Frequently Asked Questions about Zachary Ernst
What company does Zachary Ernst work for?
Zachary Ernst works for Constellation
What is Zachary Ernst's role at the current company?
Zachary Ernst's current role is Scrum Master at Constellation.
What is Zachary Ernst's email address?
Zachary Ernst's email address is er****@****fed.org
What schools did Zachary Ernst attend?
Zachary Ernst attended Northeastern University, Washington University In St. Louis.
What skills is Zachary Ernst known for?
Zachary Ernst has skills like Technical Support, Networking, Customer Satisfaction, Sourcing, Training, Sharepoint, Consulting, Troubleshooting, R, Ansys.
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