Carlos Vargas Email & Phone Number

Using different web technologies such as php, javascript, html, css. Creating websites and promotional pages, banners for our company events and clients. I employ all aspects of internet marketing to provide an enriching experience for our users. I have a working knowledge of infusionsoft to create marketing funnels and products. Creating I am refining my javascript and php skills.

My day to day activities at Bullet were: Cleaning and maintaining printing equipment for graphic artists, moving completed art jobs to factory floor to be imprinted on promotional products, assisted other departments with art issues, and sent emailed mock-up of product to clients for approval.

My day to day activities at PRC were: As a outbound rep for the AMEX account. My responsibilities were reviewing new merchant accounts and check for accuracy by communicating with the merchant.As a inbound rep for the AARP account. My responsibilities were being accountable for accurate and timely handling of all aspects of customer account maintenance and transactions. Reviewing customer history and, where appropriate and based on established policies and procedures. Documenting all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures. Analyzing account characteristics and working with customers to resolve their issues, persuade them to bring their account current, and/or recommending appropriate solutions while providing "best in class" customer service.

My day to day activities at Saxon Business Systems were: Servicing territory assigned equipment in an efficient and timely manner. Repairing, installing, and replacing copiers, printers, and faxes at customer site. Was responsible for carrying tools and additional inventory in personal vehicle. All the while providing excellent customer service to clients by prioritizing and responding to incoming service calls. Kept an open communication with the client and establishing an estimated problem resolution time. Advise clients of technical repair details regarding services rendered.

M y day to day activities at IRT were: Taking inbound customer service calls for T-Mobile. I satisfactorily resolved customer’s issue to the best of my ability, which may be billing related, service related, or equipment related.After five months I was offered a new position of advanced customer service rep. for a new program called "Take Control", which my responsibilities required more retention and rapport building skills.

Associate In Science, Internet Service Technology

Currently taking a class on web page development Completed an introductory course on C++ Will be taking a course on PHP and SQL in the fall

High School Diploma