Full-time, project appointment to the position of IT Quality Assurance - Journey, in the Office of Innovation & Technology, with the Department of Health. This position is in the Healthcare Enforcement and Licensing Modernization Solution (HELMS) Project. Project positions are contingent upon state, federal, local, grant, or other special funding of specific and of time-limited duration. Currently, this position is funded through Dec 2025.

Client: INTEL - Ridgepointe (RPT) Bldg.• Repackaging Windows drivers into .cab files for streamlined distribution and installation.• Flighting drivers within the Microsoft ecosystem to ensure compatibility and performance.• Analyzing telemetry data to gather insights on driver behavior and system performance.• Installing new OS builds on pre-release platforms, alongside drivers, and validating them against defined quality criteria across various hardware platforms, including client and tablet platforms, within a Microsoft WTT environment.• Reproducing failures, filing bugs, and contributing to the resolution process.• Triage and debugging of Windows driver issues, ensuring stability and functionality.• System-level debugging across all Microsoft Operating System components and Intel system-level software to identify and resolve issues.• Analyzing Windows crash dumps using KD/WinDBG to pinpoint causes of system crashes.• Collaborating with component owners to develop fixes, validation strategies, and mitigation plans.• Providing OS expertise to Intel engineering teams, facilitating knowledge sharing and technical support.• Driving engineering improvements and advocating for best practices to enhance driver quality and debugging processes.• Working with the support team to debug, fix, and distribute errata for released Intel platforms.• Designing, implementing, and enhancing tools to automate debugging, validation, and quality inspection processes.• Keeping abreast of the latest developments in operating systems and computer engineering to remain effective and informed.• Developing PowerShell scripts to automate the synchronization of data from MSU packages to databases for Web App Test Cycle ingestion.This role required a deep understanding of Windows operating systems, driver integration, and debugging techniques, along with strong collaboration and innovation skills to improve product quality and engineering processes.

Client: Microsoft, IrelandInvolved with spearheading a global team for add-in/app validation across Microsoft AppSure (Office Division), focusing on Power BI, SharePoint, Microsoft Teams, and Office 365 applications including Excel, Word, PowerPoint, Project, Outlook, OneNote, and Exchange. My role centered on fostering excellent customer relations, driving innovation, and enhancing operational efficiencies. I ensured all validation tasks were performed to the highest quality, aligned with customer project methodologies and within agreed SLAs.• Led a global team of validation engineers, guaranteeing adherence to SLAs and achievement of validation quality KPIs.This position demanded a blend of leadership, technical expertise, and a commitment to delivering high-quality validation services, ensuring seamless functionality and integration of Microsoft's Office Division apps across various platforms.

Client: Microsoft, Ireland• Leading a global team of validation engineers to meet SLAs and quality KPIs.• Acting as backup for the Technical Project Manager for project continuity.• Multitasking in a fast-paced environment to meet deadlines.• Balancing workload based on team skills and individual capacities.• Being the primary contact for technical and policy escalations.• Evaluating ISV submissions against criteria and providing recommendations.• Communicating test review findings to internal and external teams.• Reporting KPI/SLA data and weekly status to clients.• Participating in MBRs, QBRs, and Post Mortems for performance improvement.• Developing on-boarding and continuous training programs.• Mentoring engineers and providing performance feedback.• Maintaining the Test Suite and training materials.• Documenting processes and suggesting operational improvements.• Setting up Test Environments with Microsoft Technologies.• Managing ad-hoc projects as per business needs.This role required blending technical expertise with leadership skills to foster continuous improvement and collaboration, driving team performance and enhancing validation quality.

Client: Microsoft, RedmondOSG TES (Test Execution Services) Team - Windows 10(Manager: Joel Harris | Leads: Kareem Shaikh, Zach Lewis)Root Cause Kernel Debugger & Mainline BVT Log TriageTeam of 3; Ownership of debugging Windows Client/Server BVTs in T3T/OSGEng System• Utilizing in-house kernel debugger tools to debug and identify both new and known issues, ensuring the integrity and reliability of the Windows operating system.• Determining the root cause of components/modules through log analysis of test failures within the WinMain (mainline) branch, facilitating targeted and effective debugging efforts.• Conducting highly detailed investigations of bugs, filing them systematically, and driving these bugs to a fixed state, thereby maintaining software quality and functionality.• Collaborating closely with developers, feature teams, and project managers to drive the implementation of bug fixes, ensuring a cohesive approach to software development and enhancement.• Developing automation tools aimed at improving my personal efficiency and proficiency, thereby streamlining the debugging and development process.• Modifying prewritten code for enhancements, contributing to the continuous improvement of software performance and user experience.• Setting up complex VM configurations, network technologies, operating systems, and applications as required, creating realistic testing environments that mimic user conditions.• Developing and executing test cases for real-time verification test runs, ensuring the software’s functionality and stability are rigorously assessed.This role required a deep technical expertise in software debugging, a proactive approach to problem-solving, and a strong collaboration with cross-functional teams to uphold the high quality and reliability of the Windows operating system.

Client: Microsoft, RedmondWindows CTBVT (Centralized Triage BVT) Team - Windows 8(Manager: Justin Gerber | Lead: Blerim Kuliqi)• Operating automated testing tools to execute tests, compiling data, and reporting findings to ensure software performance and stability.• Conducting in-depth analyses of test outcomes to refine test cases and scripts, improving accuracy and efficiency in identifying software issues.Isolating software problems to specific components through meticulous evaluation of test runs, enhancing the team's ability to address defects effectively.Investigating Kernel and User mode crashes/memory dumps to pinpoint the source of failures, thereby aiding in the rapid resolution of critical software bugs.• Configuring and managing advanced hardware setups and network configurations, along with operating systems and applications, to create testing environments that accurately reflect user conditions.• Contributing to bug prevention and proactive testing by reviewing test specifications, identifying potential issues before they affect the development cycle.• Documenting and evaluating test results, providing key insights into software performance and areas for improvement.• Developing test specifications and cases for unaddressed or emerging software functionalities, ensuring comprehensive coverage across testing scenarios.• Creating automation scripts and tools designed to support the triage team, streamlining the process of identifying and addressing software issues.This position required a deep technical understanding of software testing methodologies, a strong capability in problem-solving, and a collaborative approach to working within a team focused on enhancing the quality and reliability of Windows 8.

Client: Microsoft, RedmondWindows Feature Team: Codecs/DSP - Windows 7(Manager: Firoz Dalal | Lead: Jarred Bonaparte)• Developed and executed detailed test plans, cases, and scripts to identify software bugs and ensure the reliability and performance of applications.• Conducted thorough manual and automated testing, reporting findings and working closely with the development team to prioritize fixes.• Maintained and updated testing documentation, including test cases, results, and software defects, to ensure accurate records for future testing cycles.• Configured and managed a variety of hardware and software environments to simulate real-world use cases, enhancing the thoroughness of testing procedures.• Collaborated with cross-functional teams to understand system requirements and deliver high-quality software solutions that met or exceeded project standards.This role required a keen eye for detail, a strong understanding of software development life cycles, and the ability to work effectively under tight deadlines to deliver high-quality software products.