Hector Zerpa Email & Phone Number

Raleigh, Nc, Us

Miami, Florida, United States

Oversight direct services programs for new refugee arrivals including R&P, Matching Grant Employment Services, and Prefer Community.Leadership and coordination by instilling teamwork, communication, quality and effectiveness in CWS programs integrating services and programs to provide a seamless experience for clients particularly as it relates to case management, health, education, and employment services. Leadership efforts on Strategic Action Planning.Financial management of program budgets, and oversight of reporting for program areas. Key responsibilities include the leadership to staff, ensuring proper execution of federal Resettlement and education programs to sustain and grow programs that aligns with the CWS office’s Strategic Action Plan and assuring all programs remain in compliance with donor expectations and are properly implemented, meeting stated goals.Oversees the hiring, training, support, supervision, and performance evaluation of directservice staff, including case managers, employment specialist, adult educationcoordinator, youth mentoring coordinator, health promotion coordinator, with potentialfor additional direct service staff.Collaborates with Resettlement Director, Southeast Region and Associate Director of Operations to develop, plan, and implement policies and procedures for refugee services.Ensures appropriate documentation, reporting, and quality deliver of services in conjunction with the Resettlement Director through regular case file reviews, ongoing monitoring, and evaluation of programs.

Fort Lauderdale, Florida, United States

Provides Ukrainian, Asian, and African humanitarian parolees, other qualified immigrants to ensure newcomers are connected to resources and services - assisting thousands each quarter through intake and client relations Leads in intake and assessment of program participants, developing a service plan, and connecting clients to appropriate agencies and resources; works to support individual client needs and preferences offering a range of educational, financial, medical, social, vocational, and other services and resources based on needs/eligibilityOperates under the supervision of the Program Supervisor and collaborates closely with a team of support staff; travels to local government and community service agencies - cosupervises associate level staff Works directly with incoming families: confidentiality agreement, training modules, treating all individuals with understanding and respect (translating Spanish/English written and oral) Ensure the best possible service experience for each client, providing appropriate case management to connect newcomers with benefits and resources; Conduct intake interviews and assessments for Ukrainian parolees to determine program eligibility; create service plans to meet the needs of individual clients and familiesProvide appropriate and timely referrals to ensure clients receive individualized and group orientations; Assist clients in accessing social services, health, and mental health, and immigration legal services by assessingSupport clients with direct assistance funds distribution and tracking; Provide donations and other forms

Miami, Florida, United States

Leads in preparing and managing budgets for over $150,000 per quarter, increasing sales and revenue Attracts 40+ new tenants quarterly through advertising, property viewings, and encouraging referrals; Manages all aspects of corporate social media and virtual engagement, increasing views by 25% Interviews tenants/runs credit checks; Familiar with financial background checks and digital platforms Set rental rates, negotiating and enforcing lease agreements; Leads in addressing tenant complaints and inspecting vacated units; Contracting and supervising repairs and maintenance workCollects rent, deals with late payments, and handles operating expenses - working with clients with diverse experiences and needs via crisis communications, family matters, customer support, safety and security Maintains records of income, expenses, signed leases, complaints, maintenance, etc. (Spanish/English) Prepares E-reports on the financial performance of properties; Terminating leases and initiating eviction

Doral, Florida, United States

Meet sales goals through unit rentals, unit insurance, moving supplies, and positive reviewsDaily Lock Checks/Property WalksCollaborating and communicating with vendorsServe and guide new customers through rental processes and agreementsMaintain Extra Clean standards for office, units, and property- sweeping, mopping, and minor maintenanceAble to lift 35+ lbsOccasionally run errands for the facility and travel to nearby store locationsEffectively communicate and craft professional emails

Conducted safety meetings, audits, and inspections to ensure compliance, evaluate performance, identify corrective action, and implement follow-up assessments for over 500 customers daily Planned, implemented, and conducted preventative care, safety, and compliance training programs.Led comprehensive environmental safety & health programs on-premises or at project site locationsProvided project management team with guidance on health and safety and confirmed project site fulfills industry, local, state, and federal guidelines and regulations.Collaborated with management to develop an Emergency Action Plan and serve as primary contact for project site injury and incident notification, investigation, and case management; Maintained a written log of safety inspection activities, reports, and correspondenceGuaranteed work is performed by approved manuals, internal policies and procedures, contract documents, and sound engineering practices; Provides technical support to project managers.Developed and maintained project cost/change controls, and project budget and accounting recordsCoordinated and monitored schedule updates, invoices, and submittals; Reported the status of projects to business and market leaders; Participated in team meetings and provided regular on-site

Fort Lauderdale, Florida, United States

Oversaw and directed construction projects from conception to completion; Review the project in-depth to schedule deliverables and estimate costsOversee all onsite and offsite constructions to monitor compliance with building and safety regulations; Coordinate and direct construction workers and subcontractorsSelect tools, materials, and equipment and track inventory; Meet contractual conditions of performance - Review the work progress on a daily basis, supervising 40+ staff daily Prepare internal and external reports pertaining to job status

Fort Lauderdale, Florida, United States

Conduct educational and/or support sessions as directed, using sound recovery and resiliency principles; Provide education/support services as directed in individual or group settingsProvide evidence-based self-management training as directed for addressing chronic conditions and promoting improved health; Plan and lead educational, supportive, recreational, or social activities with service recipients as appropriate to the specific programAssist clients in developing recovery goals and formulating steps to attain those goalsAcquire and utilize Motivational Interviewing skills in the provision of services; Identity barriers clients have in accessing health services and help clients develop plans to overcome barriersHelp clients navigate the health care system; Assist with transportation to service recipients for program-related activities - Maintain professional relationships with service recipients

Associate'S Degree, Business, Management, Marketing, And Related Support Services

High School Diploma

Activities and Societies: Student Leader Athletic Assistant

Bachelor Of Business Administration - Bba, Business Administration And Management, General