For over a decade, I’ve built a distinguished career in business analysis and project management as a Salesforce Certified Administrator, Service Cloud & Marketing Consultant, Lead Business Analyst, Solutions Architect, and Project Coordinator. I possess a proven track record of implementing Salesforce Cloud solutions for high-valued clients, including American Eagle, Panera Bread, Formica Group, Laminex, and many more.Throughout the years, I’ve gained valuable knowledge and insight into identifying specific business requirements and developing targeted client-specific processes to improve systems using Salesforce Service Cloud. As a project and product leader, I’ve been responsible for requirements gathering, user acceptance testing, and data mapping to ensure optimal consistency and quality. My passion for people allows me to foster an environment based on communication and collaboration while offering training and development opportunities to meet project deadlines, business objectives, and targeted solutions.I currently serve as Lead Business Analyst with 10 Pearls. As a Product Manager, I create business process user stories with detailed acceptance criteria. I’ve left a legacy of conducting end-to-end functionality testing while overseeing start-to-finish operations.My areas of expertise include: Business Analysis ▪ Requirements Gathering ▪ Project Management ▪ Product Management ▪ Team Leadership ▪ Stakeholder Relations ▪ Client Development ▪ User Acceptance Testing (UAT) ▪ Training & Support ▪ Data Mapping ▪ DocumentationI thrive on opportunities to build my network, so please feel free to send me a message or reach out at zeshan.mba@gmail.com.