Zeshan Haidar Email & Phone Number

Doha, Qatar

WPS Engineer (Qatar Foundation)• Technical Support: Provided first and second-level support for a diverse range of hardware and software issues, including operating systems, network connectivity, and application troubleshooting.• Active Directory: Managed User accounts from active directory.• Azure Active Directory: Managed User accounts from Azure Active Directory.• Intune: Managed organization devices through Microsoft Intune.• Laptop Re-Imaging: Reimaged new laptops according to QF windows image.• Chrome Book Enrollment: Performed enrollment of chrome books to organization.• Office 365: Provided Support for Office 365 applications (MS Outlook, MS Teams, MS Word, MS Excel etc.)• Adobe Applications: Provided Support for different Adobe applications in the organization.• Incident Management: Managed and prioritized support tickets using ITSM tools (HPSM), ensuring timely resolution and customer satisfaction.• System Maintenance: Performed regular system updates, patches, and backups to maintain system integrity and security.• User Training: Conducted training sessions and created documentation for end-users on various software applications and IT best practices.• Troubleshooting and Diagnostics: Utilized diagnostic tools and logs to identify, analyze, and resolve technical issues effectively.• Collaboration: Worked closely with other IT team members and departments to resolve complex issues and improve overall IT infrastructure.

Doha, Qatar

• Respond to help desk tickets and service requests in a timely and efficient manner, maintaining a high level of customer satisfaction.• Install, configure, and maintain desktops, laptops, printers, and other hardware devices.• Collaborate with the IT team to implement and support network infrastructure, ensuring connectivity and optimal performance.• Provided technical support to end-users, troubleshooting hardware and software issues via phone, email, and in-person, maintaining a 90%+ customer satisfaction rating.• Resolved technical issues per day, including hardware failures, software glitches, and connectivity problems.• Administered and maintained Windows and Linux servers, ensuring optimal performance and security.• Managed and prioritized support tickets using a ticketing system, consistently meeting or exceeding SLA response and resolution times.• Implemented a knowledge base system, resulting in a 20% reduction in recurring support requests.• Installed and configured software applications, ensuring compliance with licensing agreements and company policies.

Doha, Qatar

• Hardware Repair and Maintenance: Diagnosed and repaired hardware issues for desktops and laptops, including component replacement, motherboard repairs, and peripheral troubleshooting.• Software Installation and Configuration: Installed and configured operating systems, drivers, and software applications, ensuring optimal performance and compatibility.• Technical Support: Provided in-person and remote support for end-users, resolving issues related to software errors, network connectivity, and system performance.• System Upgrades: Upgraded PC hardware and software to improve performance and ensure compliance with current standards.• Data Recovery: Assisted with data recovery and backup solutions, helping clients recover critical information from failed or corrupted systems.• Customer Service: Communicated effectively with clients to understand their issues, provide updates on repair status, and ensure a high level of customer satisfaction.• Documentation: Maintained detailed records of repairs, replacements, and system configurations for future reference and compliance.

Doha, Qatar

• Report back office for resolving issues related to FAN ID.• Install, configure, and maintain desktops, laptops, printers, and other hardware devices.• Provide first-level technical support to end-users, addressing hardware, software, and network issues promptly.• Diagnose and troubleshoot technical problems, utilizing remote desktop tools and on-site visits whennecessary.• Administer user accounts and permissions in Active Directory, ensuring security and access control.• Conduct regular system updates, patches, and antivirus scans to enhance system security.• Participate in on-call rotation for after-hours support, resolving critical issues promptly.

Alipur Chattha, Punjab Pakistan

• Technical Assistance: Provided technical support for hardware, software, and network issues, delivering solutions in a timely manner to minimize downtime.• Hardware Repair: Diagnosed and repaired a variety of hardware issues, including desktop computers, laptops, and peripheral devices.• Software Support: Installed, configured, and troubleshot software applications, ensuring compatibility and addressing user-reported issues.• Customer Service: Interacted with users to understand their needs, resolve issues effectively, and provide guidance on IT best practices.• Asset Management: Managed IT assets, including tracking inventory, coordinating repairs, and ensuring proper documentation for hardware and software.• Assisted with Repairs: Supported senior technicians in diagnosing and repairing PC hardware and software issues, gaining practical experience and skills.• System Setup: Helped with the setup and configuration of new PC systems and peripherals for users.• Customer Interaction: Engaged with users to understand their technical issues and provided initialtroubleshooting assistance.

Bs Information Technology, Information Technology, A

I.C.S, Computer Science, A

Matric, Computer Science, A+