• Started the Business Process Outsourcing (BPO) arm of the company, growing it into a profitable business within 2 months.• Leading a department of over 300 employees including 7 management level staff, generating 6 figure profit for the business monthly.• Profit-Cost analysis to constantly refine the business and maximise our profitability.• Analysing data of employee performance to maximize efficiency of the company.• Sourcing, negotiating and relationship management with third-party vendors for tech solutions that save costs and increase productivity ofoperations.• Conduct hiring interviews for management level staff.• Design and implementation of KPI system incentives across the organization.• Stakeholder management, maintaining relationship and communication between the company and its clients.• Operational management, establishing systematic workflow for fulfilment of operational requirements.• Managing company cashflow and payments of salary and company expenses.• Developed a strong understanding of the credit sector including the risk management and business model.• Conducted meetings with key stakeholders, management, and investors.• Development of company website.• UI/UX design for CRM system and implementation of HRMS.

• Produced pre and post-campaign data analysis on every campaign for Electronics - Games, Cameras and Drones department.• Conducted merchant research to find potential partners and ideation of sales strategies.• Account management for existing onboarded merchants.• Product curation for Shopee campaigns.

• Conducted hiring outreach projects to achieve headcount goals.• Monitored individual performance review matrix to ensure quality of coaching staff.

• Handled sales data cleaning to produce sales reports.• Edited product SKU inventory and image mockups for platform campaigns.

• Designed and created a website using WordPress software.• Created marketing content, ran marketing campaigns and advertisements to acquire leads. • End-to-end client acquisition and relationship management.• Arranged sponsorship events to raise awareness of the company.