Management Associate
Current• Started the Business Process Outsourcing (BPO) arm of the company, growing it into a profitable business within 2 months.• Leading a department of over 300 employees including 7 management level staff, generating 6 figure profit for the business monthly.• Profit-Cost analysis to constantly refine the business and maximise our profitability.• Analysing data of employee performance to maximize efficiency of the company.• Sourcing, negotiating and relationship management with third-party vendors for tech solutions that save costs and increase productivity ofoperations.• Conduct hiring interviews for management level staff.• Design and implementation of KPI system incentives across the organization.• Stakeholder management, maintaining relationship and communication between the company and its clients.• Operational management, establishing systematic workflow for fulfilment of operational requirements.• Managing company cashflow and payments of salary and company expenses.• Developed a strong understanding of the credit sector including the risk management and business model.• Conducted meetings with key stakeholders, management, and investors.• Development of company website.• UI/UX design for CRM system and implementation of HRMS.
