Zetin Malhotra Email & Phone Number

Auckland, New Zealand

Lead the development and optimization of ASB’s payments technology roadmap, while embarking on a Cloud-first transformation journey for the Payments Platform.- Defining the strategic direction of the domestic payments domain, to deliver new and improved customer experiences for ASB’s digitally connected customers - Build and maintain clarity of customer needs, and create an actionable roadmap for delivering on those needs, by balancing incremental improvement activities alongside the release of new features and capability - Bring innovative ideas to market by anticipating future trends and implications, and creating competitive strategies that generate sustainable value - Ensure that the multi-disciplinary squads are engaged and high-performing, by defining outcomes and how success will be measured and tracked

Auckland, New Zealand

Lead a cross-functional squad, focused on ASB’s retirement and superannuation portfolio, with a view to increase funds under management, and generate new KiwiSaver business via our digital channels.- Defining the customer goals and business objectives via a backlog of exceptional customer experiences, while ensuring alignment with the Tribe’s purpose and ASB’s strategy through engagement with leadership for approval and execution- Accountable for the squads’ delivery of the customer experience and journey map (product, service and experience), ensuring customer needs are met and business value benefits are delivered - Collaborate with business stakeholders to understand business drivers and considerations to incorporate into road maps of potential initiatives to realize strategic outcomes

Auckland, New Zealand

Leading the strategy, development, and implementation of the Payments and Digital Products work stream, whilst driving the performance to increase profitability, growth, process improvements, risk management and increased customer engagement. Currently driving the implementation and commercialization of API capability for ASB customers, as part of the industry-wide, Payments NZ Open Banking API initiative- Set the strategic direction, and manage the overall product life-cycle, for ASB’s Payments and Digital products and services, for Business, Corporate, Commercial, and Institutional customers- Establish core product management capabilities within the team to grow the end-to-end product life-cycle management capability- Create, develop and implement ‘Go–to-Market’ product development initiatives and enhancements- Leverage customer and market insights to develop innovative solutions to meet customer needs- Drive the achievement of financial profit and other targets for the product set- Prioritise and deliver product enhancements as a Product Owner using Agile methodologies

Auckland, New Zealand

Lead the business ownership and growth of Westpac’s enterprise platforms; supporting payments infrastructure, and information channels across Westpac’s Trans-Tasman customer groups.- Authored a Channel Strategy for Westpac NZ, providing a strategic roadmap and vision for Westpac’s Corporate, Institutional, and Government channels- Managed projects involving design, development, and execution for Westpac’s online and host-to-host channels, enabling customer-led design, and generating revenue growth via continuous enhancement of our platforms- Technical consulting to facilitate customer integration and delivery of complex payment solutions (Qvalent)

Auckland

The Working Capital Services Team specializes in providing solutions to assist BNZ Partners’ clients with the way they receive funds, manage funds, and make payments.- Prospecting New to Bank transactional revenue (typically where there is a high volume of transactions, and/or more complex requirements), as well as increasing revenue and retention of existing large transactional clients (revenue target achieved 106%)- Use in-depth, specialist knowledge of our transactional offering to drive business performance through effective management of a portfolio of existing assets, via origination of new business, maximizing income, and minimizing potential loss- Develop, coach and mentor Senior Associates and Associates to assist them to deal competently with clients and intermediaries, training them for future opportunities within the Bank

Auckland

Provide technical consultancy to clients on the bank’s online and software-based platforms. Implementation included pre-sales, on board, and post-sales support, and integration with clients’ enterprise accounting systems - Designed a technical solution for the NZ Government’s 1.5 billion dollar investment management company, winning their transactional business from a competing bank- Led a Kaizen (Six Sigma) initiative to streamline the BNZ Online registration process and eliminate non-value-add procedures, reducing the customer registration time from 14 days to 3- Designed a customized banking solution for the new super-city following the Auckland Council merger- Received the BNZ Chevron Award for Peak Performance

- Specialist in Business banking analysis, including account management, customer retention, & sales- Expert in setting up Merchant services to provide Visa/MasterCard/and E-commerce facilities to clients- Awarded the ‘Silver Kiwi’ for exceptional sales and service support to our business customers

AdministrationData Entry

Master Of Business Administration (Mba), Strategy

The Duke MBA—Cross Continent program is designed for full-time working professionals, focused on building a culturally-diverse peer.

Bbim, Business, Information Management, Marketing

The BBIM program is designed to provide expertise in information management integrated with a second functional business major.