Zev Kershman

Zev Kershman Email and Phone Number

SVP of Customer and Business Enablement @ DashQ
Ottawa, ON, CA
Zev Kershman's Location
Ottawa, Ontario, Canada, Canada
Zev Kershman's Contact Details

Zev Kershman personal email

n/a
About Zev Kershman

As the SVP of Customer & Business Enablement, I lead initiatives that empower multi-family landlords to transition towards a renter-centric model. With over a decade of experience, I’m committed to redefining tenant experiences across portfolios through implementation-focused strategies that work in real-world settings.My team’s mission is to create multi-decade client relationships by providing actionable playbooks and streamlined technology that turn ambition into measurable outcomes. From centralizing tech stacks to modernizing workflows and advancing team roles, we equip multi-family landlords with the tools and processes needed to scale protoflios - without scaling headcount.Our clients typically see:🚀500%+ increase in their Lead to Tour performance⬇️60%+ decrease in No-Shows⏳100%+ decrease in approval timelines

Zev Kershman's Current Company Details
DashQ

Dashq

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SVP of Customer and Business Enablement
Ottawa, ON, CA
Website:
dashq.io
Employees:
20
Zev Kershman Work Experience Details
  • Dashq
    Svp Of Customer And Business Enablement
    Dashq
    Ottawa, On, Ca
    View
  • Dashq
    Vice President Of Customer Success
    Dashq Feb 2021 - Present
    Toronto, Ontario, Canada
    DashQ’s mission is to make renting easier for everyone - as simple as booking a hotel room. As VP of CS, I advocate the voice of the customer throughout our teams and optimize CS’s performance at scale.🎓Training: Built training programs for users to achieve first-time to value (FTTV) within 30 minutes to drive adoption.📋Implementation: Transformed an unstructured implementation process into a scalable playbook (discovery, data migration, 3rd part integrations, and go-live plans) and deliver a seamless a 4-8 week onboarding experience for enterprise SaaS.💡Knowledge Base: Launched our first knowledge base, allowing customers self-serve options to access training, best practices, and how-to videos.🔄Account Management: Implemented an account management system (from adoption to renewal) to maximize GRR and minimize churn
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  • Condo Dork (A Digi Company)
    Vp - Product & Customer Success
    Condo Dork (A Digi Company) Aug 2016 - Present
    Ottawa, Canada Area
    CondoDork is the largest condo database in Canada - from click to keys, CondoDork has your back. I joined with a decade of real estate brokering experience & digital marketing experience - culminating in being awarded the highly competitive Coldwell Banker International 30 under 30 Award.As Lead - Product & Commercialization, my focus was building a machine to produce qualified buyer and seller appointments for real estate agents in our brokerage and affiliate network,🎯Retargeting Campaigns: Oversaw segmenting our users (area of interest, price point, move-in date) and deploying retargeting initiatives to drive net new appointments.🗣️Seminars: Organized bi-monthly educational condo seminars, where agents converted 30% of attendees into sales📱Call Centre: Managed a team of inside sales agents (ISAs) to qualify our user base and book appointments - generating a 15% lead-to-appointment ratio📈Dashboards & Reporting: Built and managed our internal tech stack (CRM, telephony, email marketing, no-code software) providing executive dashboards to optimize sales and marketing initiatives.
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Zev Kershman Skills

Sales Real Estate Customer Service Commercial Real Estate Relocation Marketing Event Management Selling First Time Home Buyers Investment Properties Management Leadership Event Planning Investors Rentals Negotiation Corporate Real Estate Condos Leases

Zev Kershman Education Details

Frequently Asked Questions about Zev Kershman

What company does Zev Kershman work for?

Zev Kershman works for Dashq

What is Zev Kershman's role at the current company?

Zev Kershman's current role is SVP of Customer and Business Enablement.

What is Zev Kershman's email address?

Zev Kershman's email address is zk****@****alty.ca

What schools did Zev Kershman attend?

Zev Kershman attended Ontario Real Estate Association, University Of Ottawa.

What are some of Zev Kershman's interests?

Zev Kershman has interest in Education, Environment, Health.

What skills is Zev Kershman known for?

Zev Kershman has skills like Sales, Real Estate, Customer Service, Commercial Real Estate, Relocation, Marketing, Event Management, Selling, First Time Home Buyers, Investment Properties, Management, Leadership.

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