Steven Lin Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Work with the team in Jira and Confluence to provide defect verification, bug estimates, management and reporting• Liaising between quality engineer team and quality verification team for different projects, capture the feature request from the team, and ensure bugs/features are correctly signed-off after the deployment• Verifying bugs/new features before hand over back to requesting team, and collect feedbacks after adoption• Actively monitoring tools usage on Jira’s dashboard, and host a meeting to report feature performance in bi-weekly cycle• Write feature briefs, user story/cases, prioritize the backlog, and assign tasks to software engineers• Continuously testing QE tools on all projects to ensure capability and reliability

Mississauga, Ontario, Canada

• Support portfolio construction process by cooperating with TELUS to design the financial model by KYC questionnaire• Deep dived into data attributes and entity characteristics in a SQL database and validated model usage and functionality • Collaborated with developers to establish the data collection solution and technical support for product development • Participated in UX/UI design for investment platform and designed test plan for functionality/capability testing• Presented the proposed solutions to CMO/CPO after identifying issues from platform UX/functionality testing

Toronto, Canada Area

• Design the end to end process map for Innovative Automation development, implementation and use• Quality control (QA) the Blue Prism automation process and test business procedures in Tsys and PEGA system• Be accountable for the analysis required to identify gaps and support technology team to complete the business procedures in Isource and Confluence• Keep Product Owner informed and up to date about the status/progress of all relevant and useful information related to the day to day activities and perform database entry checks• Hand over the documented processes to digital workers and audit the procedures to enhance reliability• Writes user stories and supporting artifacts to facilitate business process improvement• Keep improving customers’ requests and inquiries process system by optimize the design logic and capacity

China

• Facilitated project updates through monitoring and presenting deliverables using Excel and PowerPoint• Created SQL test cases to verify system data and functional integrities• Significantly enhanced reporting efficiency by automating inventory data visualization processes in Excel/VBA• Streamlined obsolete analysis and job list reconciliation processes by creating spreadsheet-based solutions • Help customers to process after-sales inquiries and repairing requests, as well as dealing with claims• Conducted quantitative analysis and did the related in-field research for senior managers to develop and implement the strategies of inventory data management which focus on searching efficiency.

Beijing, China

Help the team to hold the daily meetings and notify team members;Collect the required data for analysis and improve the data accuracy;Record the meeting minutes for back up and share to the manager and team members;Prepare the print outs and PowerPoint slides in the meeting according to the product manager's needs;