•Troubleshoot technical issues, diagnosing and resolving hardware, software, and network problems. •Provide customer support via email or chat, ensuring effective communication and resolution. •Document detailed information on customer interactions and technical issues in the support system. •Offer guidance and instructions on using products or services efficiently. •Escalate complex or unresolved issues to higher-level support or specialized teams.

Experienced in retention, I specialize in handling crucial customer calls to preserve relationships. Skilled in proactive problem-solving and negotiation.

Experienced chat agent adept at providing personalized customer support through chat channels. Skilled in resolving issues promptly, ensuring high customer satisfaction, and meeting performance metrics. Passionate about delivering exceptional service and improving the overall customer experience.

Proud to share my journey as a Logistics Intern!📊 Hands-on experience in inventory management, transportation logistics, and distribution processes. 💡 Developed problem-solving skills through data analysis and operational improvements. 🤝 Enhanced communication skills by collaborating with cross-functional teams and vendors.