Zeynep Genç Email & Phone Number

Istanbul, Turkey

Managing the commercial relationship of assigned International Wholesale partnersAnswering all allocated customer requests and inquiries in the set deadlines Developing and supporting the sales team’s goals in achieving the Sales Team Target and objectivesTaking overall responsibility for assigned partners services including implementation, operations.

Istanbul, Turkey

• Supporting the customer experience processes for the Middle East, Africa and India Data Sales Team to achieve strategic goals
• Preparation of executive reports and Sales KPI Reports
• Process & system improvements that will increase efficiency
• Driving and analysing Customer Service processes & CRM data to define improvement areas and activities and ensure that all development activities are performed
• To sustain coordination and joint work between internal and external departments and giving consultancy for Sales Departments
• Managing the sales processes of Türk Telekom, which is TTI's largest and most strategic account

Istanbul, Turkey

• Creating Business Plans and Documents
• Developing a product, determining specifications and bringing that product into production
• Managing social media, attending industry events and following innovations by comparing competitors.
• Completion and control of marketplace integrations such as Amazon, trendyol, N11 etc
• Preparation and updating of invoices and sales reports

Istanbul, Turkey

• Process Management
• Being responsible for activities to optimize and standardize corporate sales and campaign processes
• Performing the functional tests of applications and coordinating the user acceptance tests
• Preparation of training and creation of documentation in developmental subjectsRelationship Management
• Coordinating the communication between development team and business units
• Monitoring and presenting project updates to relevant stakeholders, clients, or project team membersAnalytics & Reporting

Levent

• Responsible pre-sales and after sales operations and developments,
• Proactively identifying customer problems that could be a crisis, introducing action plans for problems, and introducing systematic developments to this proposal
• Reporting Key Performance Indicators, Product Report, Making Invoice Analysis to Heads and Directors
• Following up income and expense budget
• Development of processes and systems used by sales channels for the implementation of Corporate Sales KPIs
• Work with the department of customer analytics and sales management to enhance or increase sales performance

Istanbul, Turkey

Faculty Of Open And Distance Education/Bachelor'S Degree, Management Information Systems, General

Yüksek Lisans (Master), Environmental Engineering Technology/Environmental Technology, Tamamlanamadı/Terk

Bachelor'S Degree, Environmental Engineering Technology/Environmental Technology

Activities and Societies: İstanbul Üniversitesi Atık Pil Toplama Projesi İstanbul Üniversitesi Güneş Enerjisi ile Çalışan Araba.

İngilizce Hazırlık

Education record