Zeynep Hazal Dilmen Email & Phone Number

İzmir, Turkey

• Making sure all customer cases are dealt within SLA efficiently and keep controlling issues flagged and escalating them into relevant departments where necessary• Launching project based surveys to get key customer insight about current processes or new developments to ensure post deployment satisfaction• Developing editorial relevant content for emails and mass statements for merchant audiences• Handling multiple large scale projects at once by collaborating with cross functional departments (Hepsiglobal Seller Portal and Salesforce Integration)• Gathering in-house demands in order to meet business requirements and improve customer experience• Creating dashboards and reports based on different department needs to track KPI and ensuring data is reliable

• Ensuring loyalty program website functionality works properly, A/B testing and content management• Managing strategical promotional campaigns for different projects in order to continually evolve and grow loyalty programs• Leading the development of CRM campaigns by end to end management of all communication materials (website banners, videos etc.)• Generating member segmentations to create promotions designed to meet specific customer wants and needs• Providing detailed reports to the Project Managers in order to evaluate campaign effectiveness

• Managing sea/air/land logistics workflow by arranging forwarder organizations for all raw materials and machine spare parts in coordination with purchasing department• Ensuring that all equipment is available for pick up in order to start product's lifecycle • Monitoring vehicle locations in real time and making adjustments as needed to prevent any kind of interruption may occur in production• Collecting and controlling commercial papers for customs operations upon arrival of goods

• Aiming cycle time reduction through new layout allocation and simulation applications for Dirmak Makina which produces different type of Industrial Kitchen Equipment Systems. Rewarded with runner-up prize by the jury for our presentation and project banner. (Senior Project)

• Organizing delivery notes coming from different logistics firms and filing them according to the target markets• Joining inventory stock taking at the month end closing and observing how raw materials turn into a final product in production• Weighing trucks before and after installation and using SAP software for every kind of business operation

Master Of Business Administration - Mba, Marketing, 3.8/4.0

I have taken Marketing classes including Brand Management and Customer Behaviour classes since I really want my career to shape up around.

Bachelor Of Engineering - Be, Industrial Engineering, Honour Student

Activities and Societies: ESTIEM, Endüstri Sistemleri Topluluğu (EST) Public Relations Leader3.07/4.00

Bachelor'S Degree / Industrial Engineering, Industrial Engineering

Erasmus Exchange Student with full scholarship

Education record

Activities and Societies: Ovgu Terzibasioglu Anatolian High School Volleyball Team

Marketing And Technology

Trailhead is a playground which supplied by Salesforce.