Internal AI Based Customer Service Tool ProjectIn addition to my daily responsibilities as a CSA for 4 months ;- Doing a usability test for new internal AI-based tool which will be used to be used in the Customer Service department.- Listing bugs and errors to the developers and product managers- Suggesting new features and reporting them to the product managers for improvement of the toolHandle 40+ contacts daily, with duties including signing up new customers… Show more Internal AI Based Customer Service Tool ProjectIn addition to my daily responsibilities as a CSA for 4 months ;- Doing a usability test for new internal AI-based tool which will be used to be used in the Customer Service department.- Listing bugs and errors to the developers and product managers- Suggesting new features and reporting them to the product managers for improvement of the toolHandle 40+ contacts daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling servicesRespond promptly and professionally to incoming customer inquiries in person in 4 categories, by telephone, live chat, or emailMaintain updated knowledge of the organization's products, services, and customer service policiesDocumenting customer interactions when necessary, compiling documents and forwarding information to interested partiesExplain simply and clearly in response to customer questions and check for customer understanding and acceptanceEstablish and maintain a good rapport with customers by using positive language and anticipating their needsLogging the call details on an implemented CRM application Escalating the customers to the relevant department if needed, doing the follow-up of the updates on the casesPassing the customer requests to the relevant department, reporting to the supervisor. Show less

Playing PubG Mobile, Valorant during live streams Streaming games to 300 real-time viewers Reaching 7.5k followers in 8 months Managing and bonding with followers through Discord serverCreating online gaming events

Assisting shoppers to find the goods and products they are looking forBeing responsible for processing cash and card paymentsGiving advice and guidance on product selection to customersBe involved in stock control and managementDealing with customer refunds

Handle 40+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling servicesProvided basic technical support for clients on a wide range of company products, resolving issues at a 90% rateMemorizing the entire line of company products and services, including prices and special discounts

Searching the right data for a perfect matching algorithm to help customers to find the right jobPreparing benchmarking analysesTranslating and editing categoriesSupporting events and organizations

Check-in check-out operations for ship excursions at the portPassport, credit card, and identification controlsAssisting officers on the fieldAccompanying travelers through the whole process

Database intern for mail machine.

Hardware tech