Weiyao Zhang Email & Phone Number

United States

San Diego, California, United States

• Guaranteed quick response times across all Service Desk offerings by directing the team of student technicians according to daily manpower needs.
• Updated and disseminated training materials and internal documentation through Atlassian Confluence to ensure technicians’ access to current best practices and procedures.
• Facilitated communication between technicians in order to foster a collaborative office environment in which technicians work together on difficult cases and learn… Show more
• Facilitated communication between technicians in order to foster a collaborative office environment in which technicians work together on difficult cases and learn together from the problems solved. Show less

San Diego

• Demonstrated critical-thinking and communication skills by providing troubleshooting and support for over 40,000 students and over 30,000 academic staff both on- and off-campus.
• Delivered world class customer service, adapting to customer’s needs by providing support in person, over phone, email and Zoom screen-sharing, often with response times of one business day or less.

Singapore, Singapore

• Led a team of four in providing guard and patrol services for a factory plant location.
• Handled queries at the front desk and provided access control on foot and by car for employees and contractors passing into the premises.
• Kept track of visitor and contractor information via data entry into the company’s internal management system.

Singapore, Singapore

• Ensured students at Nanyang Technological University adhered to prevailing precautionary measures against COVID-19.
• Provided guard services at affected residence halls to ensure proper quarantine of affected students.

Singapore, Singapore

• Transformed the culture of a newly established battalion by eliminating the existing seniority divide present in the soldiers transferred to form the unit, creating a cohesive and bonded working unit.
• Planned and conducted company-wide physical training sessions and led platoon-wide technical training on operation of required equipment, ensuring 24-hour availability of a rotating team of four ready for deployment.
• Maintained discipline and competency of a platoon of 8, including 2… Show more
• Maintained discipline and competency of a platoon of 8, including 2 sergeants, achieving 100% graduation rate on their operational readiness assessment. Show less

Singapore

• Navigated internal bookkeeping systems using Microsoft Excel and an internal management system to create and organize work orders, transaction records, and generate quotes for future transactions.
• Facilitated the flow of important documents between customers, designers, and the factory floor.

Bachelor'S Degree, Computer Science, 3.885 / 4.00

Activities and Societies: Association of Computing Machinery, Video Game Development Club, Comfort Tones (Bass Singer) ● Courses: Calculus.

Singapore-Cambridge Gcse 'A' Levels, 90/90 Rank Points

Subjects taken: H2 Physics H2 Chemistry H2 Mathematics H2 Economics H2 Knowledge & Inquiry