Promoted from within company to leadership position within six months of employment. Responsible for managing day to day departmental operations. Assist with recruiting, screening and interviewing candidates. Train new department hires. Keep staff on track to achieving set goals. Effectively resolve escalated customer complaints. Work closely with Marketing, Shipping, and Fulfillment Departments to improve customer satisfaction. Produce weekly/monthly reports and updates as requested.

Corresponded with current and potential customers via email, web chat, and social media channels. Identified and assessed customers' needs to achieve customer satisfaction. Provided timely responses to inquiries regarding order status updates, issues with orders, changes to account information. Maintained records of customer interactions and filed documents.

Made daily rounds to various units to survey inpatients on the satisfaction of their stay. Recorded notes of each interaction, following up with appropriate parties as needed (i.e. social work, nursing staff). Documented and tracked data using spreadsheet. Escalated any further complaints and, or concerns to Patient Advocate.

Answered high-volume incoming calls for main hospital switchboard. Actively listened to transfer calls to appropriate department. Calmly responded to Emergency Code line and communicated medical emergency to staff via page, phone or overhead PA system. Documented each interaction and followed up to ensure correct team responded. Made updates to on-call schedules as needed. Helped troubleshoot staff pagers or issue loaners when necessary. Created department newsletter.

Answered multi-line switchboard, directed calls to appropriate parties, provided general information, checked in all visitors and vendors using computer system, assisted with travel arrangements for patients, vistors and employees, provided an over all warm and pleasant environment.

As a Freelance Fashion Writer, I was responsible for pitching ideas, attending department meetings via teleconference, submitting assignments in a timely fashion, conducting interviews, attending fashion related events and other duties as assigned.

Assisted with planning and day of logistics for the 18th annual Philly Cares Day; largest managed volunteer day in the city of Philadelphia. Volunteers from the city as well as surrounding areas participated in this day of service by beautifying and restoring local parks, schools and rec centers. I assisted with volunteer recruitment, data entry, soliciting donations, pitching to local media about the event, attending staff meetings, visiting sites to assess their needs and other duties as assigned.