It Service Desk Manager
Current
Jul 2024 - Present
AeroLeads people directory · profile
Zachary Geiger Email & Phone Number
Technology Service Management Leader, bridging the gap between IT and the business | Passionate Coach and Mentor | Project Manager
at
GuideIT
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Technology Service Management Leader, bridging the gap between IT and the business | Passionate Coach and Mentor | Project Manager
Location
Dallas-Fort Worth Metroplex, United States, United States
Company size
Who is Zachary Geiger? Overview
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Quick answer
Zachary Geiger is listed as Technology Service Management Leader, bridging the gap between IT and the business | Passionate Coach and Mentor | Project Manager at GuideIT, a company with 128 employees, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a matched LinkedIn profile for Zachary Geiger.
Zachary Geiger previously worked as IT Service Desk Manager at Guideit and Manager, End User Experience at T-Mobile. Zachary Geiger holds Bachelor Of Science - Bs, Biology, 3.7 from University Of North Texas.
Company email context
Email format at GuideIT
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GuideIT
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Profile bio
About Zachary Geiger
Dedicated and results-driven Service Desk Manager with a proven track record in efficiently managing and optimizing IT support operations. Committed to enhancing team productivity, streamlining processes, and fostering a collaborative environment to ensure the highest level of support for end-users and stakeholders. Eager to contribute strategic vision and hands-on experience to drive continuous improvement and exceed service delivery expectations. Seeking an opportunity to leverage leadership skills, technical expertise, and passion for delivering exceptional customer service.
Current workplace
Zachary Geiger's current company
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Guideit
6 roles
Zachary Geiger work experience
A career timeline built from the work history available for this profile.
Manager, End User Experience
Frontline Manager for 15 Specialists, 2 Senior Specialists, and 1 Lead at 24/7 Technology Service Desk. Agents handled an average of 3,100 omnichannel contacts per day, including chat, email, and multiple phone channels. Managed staff in multiple locations, including remote, hybrid, onsite, and offshore, while leading several additional value-add projects.
Mar 2022 - Dec 2023
Lead Specialist
Manage service operations for a team of frontline agents, including major incident escalations, proactive problem management, reporting and trend analysis, and supporting and enhancing Service Desk applications. Responsible for conveying concise communications to relevant audiences, training and coaching new employees, driving new initiatives for improved.
Apr 2018 - Mar 2022
Service Desk Specialist
Provided excellent customer service to callers, worked offline ticket management, and actively contributed to create and improve department knowledge management system.
Nov 2015 - Apr 2018
Aquatic Toxicologist
Received and logged samples, performing analytic chemistry, daily maintenance, and upkeep of tests, quality control, basic statistics, data analysis of chemistry and tests, and customer service.
Jan 2013 - Nov 2015
Pharmacy Technician
Performed intake and filling of prescriptions, filed insurance claims, ordered and maintained inventory, and trained personnel. Provided outstanding customer service and received numerous accolades from customers.
Aug 2007 - Aug 2011
Team & coworkers
Colleagues at GuideIT
Other employees you can reach at guideit.com. View company contacts for 128 employees →
JN
Jared Norman
Colleague at GuideitDallas-Fort Worth Metroplex, United States
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WL
Weldon Luttig
Colleague at GuideitDallas, Texas, United States, United States
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OO
Olumide Onakoya
Colleague at GuideitDallas, Texas, United States, United States
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KC
Ken Culbertson
Colleague at GuideitFrisco, Texas, United States, United States
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JT
Jordan Teel
Colleague at GuideitDallas, Texas, United States, United States
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PS
Paul St.Clair
Colleague at GuideitPlano, Texas, United States, United States
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BG
Brian Gooniah
Colleague at GuideitClermont, Florida, United States, United States
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CH
Crystal Hines
Colleague at GuideitDallas-Fort Worth Metroplex, United States
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CA
Christina Abel
Colleague at GuideitWichita Falls, Texas, United States, United States
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EF
Edmund Farias
Colleague at GuideitLittle Elm, Texas, United States, United States
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Jared Norman
Colleague at GuideitDallas-Fort Worth Metroplex, United States
View →
WL
Weldon Luttig
Colleague at GuideitDallas, Texas, United States, United States
View →
OO
Olumide Onakoya
Colleague at GuideitDallas, Texas, United States, United States
View →
KC
Ken Culbertson
Colleague at GuideitFrisco, Texas, United States, United States
View →
JT
Jordan Teel
Colleague at GuideitDallas, Texas, United States, United States
View →
PS
Paul St.Clair
Colleague at GuideitPlano, Texas, United States, United States
View →
BG
Brian Gooniah
Colleague at GuideitClermont, Florida, United States, United States
View →
CH
Crystal Hines
Colleague at GuideitDallas-Fort Worth Metroplex, United States
View →
CA
Christina Abel
Colleague at GuideitWichita Falls, Texas, United States, United States
View →
EF
Edmund Farias
Colleague at GuideitLittle Elm, Texas, United States, United States
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1 education record
Zachary Geiger education
FAQ
Frequently asked questions about Zachary Geiger
Quick answers generated from the profile data available on this page.
What company does Zachary Geiger work for?
Zachary Geiger works for GuideIT.
What is Zachary Geiger's role at GuideIT?
Zachary Geiger is listed as Technology Service Management Leader, bridging the gap between IT and the business | Passionate Coach and Mentor | Project Manager at GuideIT.
Where is Zachary Geiger based?
Zachary Geiger is based in Dallas-Fort Worth Metroplex, United States, United States while working with GuideIT.
What companies has Zachary Geiger worked for?
Zachary Geiger has worked for Guideit, T-Mobile, Huther And Associates, and Kroger.
Who are Zachary Geiger's colleagues at GuideIT?
Zachary Geiger's colleagues at GuideIT include Jared Norman, Weldon Luttig, Olumide Onakoya, Ken Culbertson, and Jordan Teel.
How can I contact Zachary Geiger?
You can use AeroLeads to view verified contact signals for Zachary Geiger at GuideIT, including work email, phone, and LinkedIn data when available.
What schools did Zachary Geiger attend?
Zachary Geiger holds Bachelor Of Science - Bs, Biology, 3.7 from University Of North Texas.
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