Zoe Gillingham Email & Phone Number

Tasmania, Australia

As Project Officer at Australian Council for Educational Research, I managed client relations, customising project deliverables and timelines to maintain program quality as per client requirements.Responsibilities:• Assisted with establishment of monthly testing • Coordinated testing schedules with the organisation of venues, test supervisors, markers, materials and feedback• Attended to candidate enquiries via phone and email• Liaised with other staff members to resolve candidate and database/program problems as they arise• Assisted with promotional activities• Contributed to enhancement and further refinement of existing office systems

Reach Services Group is a recently founded specialist sales and marketing organisation that provides sales and marketing solutions to various industries. As Operations Manager, my role within the organisation was managing the on boarding, compliance training and development of new staff members, as well as client relationship management, communications and process building.

I joined BAWM as a Program Coordinator in July 2013. I oversaw all operational tasks and was able to positively drive the team to achieve successful outcomes for our Child Care and Aged Care students. My responsibilities included:- Management of facilitators including scheduling and support- Student Support and Progression- Resourcing for scheduled training programs including written resources and venue hire- Working closely with our Education Department on continuous Improvement and quality/compliance

Aegis Aspire is a global learning and development organisations that delivers bespoke training and consulting based products across various industries. My role within the organisation is to facilitate our internal and external customer contact programs aimed at building competence and confidence in our clients with the ultimate aim of assisting them in achieving personal and professional growth within the organisation.

Aegis is a leading global BPO. My role within the organisation was to deliver quality customer service to their outsourced customer base and establish continuous improvement initiatives across the centre.

Inbound calls and electronic reservations for the hotel

Bachelor Of Public Health And Health Promotion (In Progress), Public Health

Undergraduate Certificate In Public Health, Public Health

Certificate Iv Training And Assessment (Tae40110), Education And Training

Year 12 Certificate