Zac Goodwin Email & Phone Number

United States

Portland, Oregon Metropolitan Area

┗ Identified critical data attribute and business rules in collaboration withthe stakeholders to build a 6 month roadmap to create a single datasource for the company to learn loss was related to obsolete inventoryand thus reduce it by $2 million┗ Helped the Chief Digital Officer to tell the digital story throughinfographics and presentations for consumption by regional presidentsleadership to help them understand and support the developmentroadmap (examples shown with permission)┗ Solved the lack of employee engagement by moving the internal intranetfrom Sharepoint to Confluence in 1 month, raising traffic levels from 250unique users to 6,000 users / mo and improved perceived executivecommunication from a 6/10 to an 8/10 on the internal satisfaction survey┗ Gathered feedback on business processes and worked with developmentand business stakeholders to streamline and support with automationand workflows inside of JIRA which reduced overhead by 10%

Portland, Oregon Area

┗ Designed data matching logic with engineers to link two disparate sourcesof data with no shared keys┗ Identified key data attribute and business rules in collaboration with thestakeholders┗ Planned a 6 month roadmap to hit the business goals of creating a singledata source for the company to build off of┗ Represented the product to 9 different regions and 4 different businessunits across the United States to gather support and incorporatefeedback into the roadmap

Portland

┗ Addressed sales concerns with the length of deployment time for Costmodule of the Healthsparq platform by designing a configuration productthat took implementation time from 12 months to 3 months increasingsales and reducing the overall labor involved in bringing on newcustomers┗ Ran story writing workshops to galvanize the developers behind acommon vision and layout the story framework for the next 6 months.Afterwards the devs provided feedback that they was focused onmaintenance with their work lacking in excitement and a coherent view oftheir impact till we had the workshop.

Portland, Oregon Area

┗ Increased mobile app revenue and customer experience by identifyingthat team was stalled on bug fixes in the operationalized prototype.Drove management approval of migration of prototype app built inAppcelerator Titanium into a production ready app built in Native, leadingto 90% reduction in bug reports and improving customer ratings by 2stars.┗ Advocated for customers when balancing demands of an app usedacross 9 European and North American countries (such as Storel inSweden) to deliver a stable product that supported country specificfeatures and prototyping such as self checkout┗ Filled market need by launching a mobile B2B inventory system inAustralia and New Zealand which now supports over 500 electricalcontracting vans and is set to become a major sales differentiator inthose countries┗ Educated and trained 5 Jr. developers in Scrum methodology andfacilitated the standups and other rituals which improved team cohesion┗ Established issue tracking and better engineering processes such assource control leading to productivity and quality gains┗ Traveled to customer sites to learn their needs in depth to help drive ourroadmap which led to a 25% uptick in internal usage.

Cupertino, Ca

┗ Took the IT Finance product from ideation to development complete in 3months with 6 India based developers. Launched the IT Finance product 2months after that to be in conjunction with ServiceNow’s Calgary release┗ Created a fully functional sales demo with 2 developers in a month whichwas showcased for the large ServiceNow trade fair┗ Worked closely with UX and Design to create a new design aesthetic tobring a modern feel to IT Finance which was later that was replicated overthe rest of the platform┗ Produced sales material and talking points to drive the sale of the ITFinance module

Bellevue, Washington

┗ Took a market need to analyze cloud computing cost and researched,designed, and created a Cloud Costing product which solidified ourrelationships with external PaaS vendors (Azure, AWS)┗ Refactored the core of the Apptio platform (IT costing model) to reducethe implementation overhead

Bellevue, Washington

┗ Consulted with Microsoft IT to gain visibility into the total operating costsby initiative allowing them to cut unused services┗ Saved a $1.5MM ACV contract by re-implementing the product in a waythat the customer’s telecom executive team could have insight into theirsoftware spend

Kirkland, Washington

┗ Managed a $75.6M budget in collaboration resulting in .07% annualpositive variance to maximize business value delivery┗ Negotiated a software licensing dispute with Adobe coming to a favorableresolution saving the company $273K┗ Led the hardware inventory and recovery effort that resulted in recording$30MM in local IT assets and recovering $1.4MM in assets

Kirkland, Wa

┗ Troubleshot user's issues related to their PC┗ Setup and managed MSSCCM to speed the deployment of laptops to the rapidly growing company┗ Configured routers and AD servers for new locations┗ Ran network cable and installed racks for network closets

┗ Partnered with journalists to capture and produce high quality, relevantphotographic materials for a wide variety of journalistic pieces┗ Coordinated with assistants and photographers to optimize the imagecapture process on set in order to achieve maximum speed in client delivery┗ Created a workflow to capture, backup, edit and recover digital imagefiles to support future stock sales

Eugene, Oregon Area

Eugene, Oregon Area

┗ Managed the uptime and performance of all our FreeBSD servers hostingclient websites┗ Wrote custom perl scripts to streamline administration tasks┗ Wrote PHP scripts to integrate into a custom shopping cart solution┗ Restore/Backup SQL Database, modify SQL Tables and user accounts┗ Implemented Windows Active Directory domain solutions for multipleclients