Željko Hadnadjev Email & Phone Number

Santa Cruz De Tenerife, Canary Islands, Spain

Austria, Vienna

- Planning and realization of small and large IT projects in complex Gastronomic and Hotel Organizations such as large systems installations at international Hotel chains and individual Hotels and Restaurants across Europe- Coordination of the technical implementation in compliance with the time, cost and quality standards- Preparing and executing project plans- Coordination of external installers and Hardware suppliers- Client service and troubleshooting

Zurich

- Department Head, including employee responsibilities- Responsible for the operation and optimization of all relevant IT processes- Strategic IT Planning and Budgeting- First point of contact for guests and employees in all IT matters- Support for all IT systems including Win 2003 Servers, Micros 3700, Fidelio Suite 8 & Citrix- Providing 24/7 Support- 2nd level support for clients and peripheral devices

Vienna

- Department Head- Responsible for all IT issues including Project Management and Budget- Server administration: Win 2003 and MySQL- LAN, Wi-Fi and VoIP administration and support- User administration, 1st and 2nd level support- Providing 24/7 Support- Responsible for Video Surveillance

Wien

- Professional reorientation- IT education- Freelancer

Wien

INTERNSHIP:- 2nd Level Support at IT service desk- IT Support in production environment- Assembly of PC Systems (measuring computers)- Printer repair training (HP service)- Fieldsupport Service

Vienna

- Department Head responsible for two Radisson Hotels in Vienna- Responsible for Project planning and budgeting- Server administration: Win 2000, Win 2003 and SQL 2000- Administration of the Scalix Mail servers with LINUX- Network administration including Wi-Fi- User administration and 1st Level Support- Software and Hardware Support for Hotel guests and employees- Providing 24/7 Support- Member of the Hotel environmental Committee- Manager on Duty function during the absence of the General Manager- Administration of the Hotel Websites: www.palaisshop.at & www.vendomespa.at

Vienna

- Department Head, including employee responsibilities- Project Manager for small and large Hospitality and F&B Projects in Austria an Eastern Europe- Cooperation with the Offices in Eastern Europe- Planning installation schedules and planning and write duty rosters- Coordinating as well external Installers and Hardware suppliers

Vienna

- Responsible for the IT functionality and optimization of all Hotel IT-Systems- Providing IT-Support for guests and employees in all IT matters- Involved in strategic IT-Planning and in drawing up the IT budget- Responsible for the compliance of the corporate policies- Providing 24/7 Support*** Supporting the Hotels: Holiday Inn Vienna South and Crowne Plaza Salzburg – “The Pitter“ during the worldwide IHG rollout and IT migration to Windows Servers, Outlook, Opera, Delphi, ... ***April 2002 – July 2002: Intermediate IT-Manager at Crowne Plaza Hotel Vienna- IT Support, 2 days a week on site, for operational IT Administration and IT relevant questions- Evaluation of new IT equipment and daily operational IT relevant work

Berlin, Berlin, Deutschland

- Department Head, including employee responsibilities- Responsible for the security of the Hotel in close cooperation with the external Security Company- Responsible for creating various Reports as daily turnover report, etc.- Checking the room rates and correction if needed- 1st contact during the night for any guest issues, complains and solving them- Welcoming VIP and regular Hotel guests

Vienna

- Commis de Rang- Night Audit, Night Receptionist- Cashier, Receptionist

Wien

- Kontrolle der Erledigung aller gängigen Empfangsaufgaben wie Check in/out, Weckdienst, Erfüllen der Gästewünsche, Reparaturaufträge etc.- Erfüllung und Einhaltung der Servicestandards- Professionelle Bearbeitung von Kundenreklamationen im möglchen Rahmen- Weitergabe von Informationen und Anfragen an die betreffende Abteilung- Unmittelbare Unterrichtung der Direktion über besondere Vorkommnisse

Diploma As It-Technician, Information Technology

- Programming logics, networking basics, Windovs OS & Server, UNIX, Linux, IT Energy, Telecommunications, Hardware and Routers, LAN.

Project Manager, Projectmanagement

Module 1: Principles of Project Management Module 2: Creativity and recording technique Module 3: Project phases Module 4: Team and soft.

Diploma In Hospitality And Tourism Management, Hotel And Tourism

Activities and Societies: Drama classes, handball, ...- General school subjects: Serbian, German and English, history and culture, biology.