- Representative of Pegasus airlines in Baku- Solving and responding all inquiries by both passengers and travel agencies- Managing sales of the airline in Baku, especially working B2B

• Solving the problems of customers showing professional communication and interpersonal skills, receiving inbound and outbound calls• Operating transactions on tickets such as reissue, revalidation, cancellation, solving any issue related to booking and ticketing• Giving all kind of information about flights, international flight rules, restrictions to countries to customers• Maintaing good relations with staff and being able to work under stress

● Translating materials which will help others to learn English especially via internet.● Making dictionaries for specific conversation topics.

● Interacted with prospects and customers at various events, including trade shows, seminars and workshops.● Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.● Met with each associate to establish realistic monthly sales goals.● Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.