Zhan C. Email & Phone Number

Fairfax, Virginia

• Lead Senior Project Manager for planning and delivering digital solutions, including development of all e-commerce operations and digital marketing.Key accomplishments:
• Governed e-commerce projects for dick clark productions, Time Life, Lifestyle Products Group, and 8themed cruise sites as well as targeted audience for StarVista LIVE Entertainment
• Implemented Agile Project Management methodology and Scrum framework across the company; coached a cross-functional team of 9; Optimized project management process using Jira to monitor project executions and track.
• Led cross-organizational efforts to expand a new division, Lifestyle Products Group; generated $8MM in revenue in 2022 by bringing 6 new marketing websites live
• Facilitated stakeholder engagement; served as primary liaison between internal customers and third-party vendors; fostered efficiency and boosted customer satisfaction rate by 17%
• Evaluated vendor performance and researched better options for cost reduction purposes; saved $40Kquarterly by migrating to Bronto Email System

Arlington, VA

• Lead Web Developer Intern responsible for providing SharePoint development support by capturing requirements, designing logic, and writing codeKey accomplishments:
• Created SharePoint site mockups for an Intranet Redesign project using Adobe InDesign and Photoshop
• Provided quality end-user support by troubleshooting issues and updating web content as needed
• Edited and wrote HTML5/CSS code to beautify appearance of web pages
• Create, test, and maintain new SharePoint sites using SharePoint Designer 2013

Washington D.C. Metro Area

• Responsible for facilitating communications of IT services for training projects by providing content management and technical support of SharePoint sites.Key accomplishments:
• Designed, created and managed SharePoint sites for over 2000 internal users
• Designed and created an innovative promotional video and flyers for an AARP Tech Expo booth
• Developed training strategy, organized and delivered multiple training sessions with 25 participants
• Leveraged internal talent and resources to create online course content; developed technical documentations to train business users
• Managed logistics and schedules and conducted quality assurance for an AARP Life@50+ event mobile app

Master Of Science (Ms), Information Systems And Technology Management, Gpa 3.82/4.00

Bachelor Of Management, Information Management And Information Systems, Gpa 3.44

Activities and Societies: Member of Youth English Association