Zhan C. Email & Phone Number

Fairfax, Virginia

Lead Senior Project Manager for planning and delivering digital solutions, including development of all e-commerce operations and digital marketing.Key accomplishments:• Governed e-commerce projects for dick clark productions, Time Life, Lifestyle Products Group, and 8themed cruise sites as well as targeted audience for StarVista LIVE Entertainment• Implemented Agile Project Management methodology and Scrum framework across the company; coached a cross-functional team of 9; Optimized project management process using Jira to monitor project executions and track deliverables, improving productivity by 50%• Led cross-organizational efforts to expand a new division, Lifestyle Products Group; generated $8MM in revenue in 2022 by bringing 6 new marketing websites live• Facilitated stakeholder engagement; served as primary liaison between internal customers and third-party vendors; fostered efficiency and boosted customer satisfaction rate by 17%• Evaluated vendor performance and researched better options for cost reduction purposes; saved $40Kquarterly by migrating to Bronto Email System• Oversaw 8 digital projects from conception to completion; translated business requirements into technical specifications and prioritized backlog items; supervised $4MM project budget under CFO's guidance and increased revenue by 25% in 2021• Recommended continuous improvement approach and formulated product innovation strategies; led aMobile Site Optimization Project within a Customer-Centricity program for user experience improvementpurposes, raising mobile conversion rate by 18%• Identified areas of improvement and analyzed opportunities to generate more orders; optimized checkout process of Time Life website, resulting in 30% growth in sales• Led 3 software developers and 2 UX designers to build an e-commerce website from scratch for dick clark productions; managed $100K budget and generated 2x targeted revenue within shortened timeframe

Arlington, Va

Lead Web Developer Intern responsible for providing SharePoint development support by capturing requirements, designing logic, and writing codeKey accomplishments:• Created SharePoint site mockups for an Intranet Redesign project using Adobe InDesign and Photoshop• Provided quality end-user support by troubleshooting issues and updating web content as needed• Edited and wrote HTML5/CSS code to beautify appearance of web pages• Create, test, and maintain new SharePoint sites using SharePoint Designer 2013

Washington D.C. Metro Area

Responsible for facilitating communications of IT services for training projects by providing content management and technical support of SharePoint sites.Key accomplishments:• Designed, created and managed SharePoint sites for over 2000 internal users• Designed and created an innovative promotional video and flyers for an AARP Tech Expo booth• Developed training strategy, organized and delivered multiple training sessions with 25 participants• Leveraged internal talent and resources to create online course content; developed technical documentations to train business users• Managed logistics and schedules and conducted quality assurance for an AARP Life@50+ event mobile app• Assisted with AARP TEK workshops by managing events and training sessions in Cvent

Master Of Science (Ms), Information Systems And Technology Management, Gpa 3.82/4.00

Bachelor Of Management, Information Management And Information Systems, Gpa 3.44

Activities and Societies: Member of Youth English Association