• Demonstrate expertise in delivering a broad range of essential high tech services in partnership with government, local authority, and private sector clients. • Engage with technical and non-technical clients to discuss the ways in which digital strategy, analysis, websites, and applications can positively transform the entire organisation. • Identify, investigate, and resolve complex issues for a wide array of technologies while ensuring IT functions are carried out to a high standard.• Ensure all IT operations are consistently in compliance with policies and processes concerning security and data protection.Spectra is a social value agency. We exist to create a society where opportunity and achievement is open to everyone. Delivery partner for the https://mycovenant.org.uk/

I provided logistical and operational support for office staff and national project teams, which also involved collaborating with senior management to develop, collect and report on functional KPI’s. A key part of the role was to develop and deliver social media strategy across multiple aspects of the business. I was the first point of contact for all IT queries. Including troubleshooting hardware and software issues. Support for Microsoft office 365 and Windows Server Technologies is also an important aspect of the role. I also planned and managed large scale national events.https://mycovenant.org.uk/

• Achieved measurable success in studying, tracking, and delivering key objectives for Ford of Britain. • Administered a robust portfolio of 70 applications associated with infrastructure locations across the UK.• Liaised with multiple dealer system provider companies which supplied dealer management systems (DMS) to every dealership and fulfilled ad hoc requests.• Formed and developed lasting working relationships with key stakeholders.• Executed operational queries from DMS companies, conducted thorough analyses, and delivered findings reports to relevant business and IT teams, ensuring full resolution.

I am the team leader for North England Conference Media. This requires me to have excellent communications and organisational skills, and adapt them to suit the audience. I am able to set up and operate a variety of audio and video equipment including microphones, sound speakers, video screens, projectors, video monitors and recording equipment. I am also proficient connecting wires and cables and related electronic equipment for concerts, sports events, presentations, and conferences. Alongside this I have an extensive knowledge of computer hardware (Windows & Mac), networking and specialist AV equipment.I am able to work under pressure whilst remaining professional to achieve the desired result. I can also troubleshoot problems and implement the changes needed for the situation.

• Participated actively in activities which provided holistic and comprehensive support service for the African Caribbean individuals affected by mental health conditions. • Acquired significant skills from the senior team and partnered with both referral agencies and families.• Contributed to care plan programmes and assisted with administration duties where necessary.

• Supported students with technical problems as they arose and maintained multi-format printers, electronic payment systems, and library computer networks. • Configured and deployed computer systems, diagnosed hardware and software, and replaced parts when required.

I worked at McDonalds for a year in 2013. During this period I maintained high standards of customer service during high-volume and peak times. I also communicated clearly and positively with co-workers and management. I mastered point-of-service (POS) computer system for automated order taking. I also followed procedures for safe food preparation, assembly, and presentation. This role also taught me how to resolve complaints promptly and professionally. In quiet periods I took the initiative to find extra tasks when scheduled duties were completed.